Townsville Council

Case studies 

See for yourself how the leading single source of truth creates happier customers and staff while cutting costs.

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Livepro case study for Avant Mutual

Avant Mutual's onboarding time slashed from three months to two weeks with livepro

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Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.

Andrea Pepper-Edwards,

Change Specialist at Avant Mutual

Finally, we have a Knowledge Management platform that provides us with everything we need to improve the efficiency of the contact center as well as reducing customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.”

Chris Nugent

Contact Center Manager at MAS National

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me bank

ME Bank cuts AHT by 40% and Achieves Exciting Staff Engagement

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We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service.”

Sean McGinn,

General Manager at ME Bank

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It was such a relief to work with a company that would listen and learn about our unique product, rather than dictate what they think we need.

Casey Lees

Quality, Improvement & Assist team at Remserv

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All case studies

Case Studies Filter

TSA Group

November 17, 2023

Townsville

Townsville Council 

December 12, 2022

Livepro case study for Hornsby Shire Council

Hornsby Shire Council

December 12, 2022

LIvepro case study for Liverpool City Council

Liverpool City Council

December 12, 2022

LIvepro case study for Lockyer Valley

Lockyer Valley Regional Council

December 12, 2022

Livepro for case study for remserv

RemServ

December 12, 2022

Datacom regulated organization services

Datacom

December 12, 2022

Livepro case study for Petsure

Pet Sure

December 12, 2022

Livepro case study for Goulburn

Goulburn Mulwaree Council

December 12, 2022

Livepro case study for Western Downs Regional Council

WDRC 

December 12, 2022

Livepro case study for Me Bank

me

October 6, 2022

Avant Mutual case study by livepro

Avant mutual

October 5, 2022

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