Better conversations for contact centers with Knowledge Management

Better

conversations for contact centers with Knowledge Management

The right answers, right away—with AI-Assisted Search, quickly and confidently pull knowledge from your single source of truth.

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Deliver better customer experiences with answers delivered quickly

Deliver better
customer
experiences
with answers
delivered quickly

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quicker results

Increase customer satisfaction

Get answers delivered at conversational speed with AI-Assisted Search. It’s like your customers are speaking to your most advanced expert, every time.

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more time & money saved

Reduce training and onboarding time

Reduce training and new hire induction by up to 90% thanks to a smarter and more intuitive approach to knowledge management.

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Improve compliance and risk

Be certain your agents have the most recently approved knowledge with our intuitive, best-in-class governance features.

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data-driven decisions

Gain customer insights

livepro’s fully configured dashboards and integrated analytics package deliver customer insights proactively so you never miss a beat.

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Categories

Easy to configure so you can have categories structured and evolving as your team and knowledge grow.

Technology

Cloud-based application with an API and SSO that slots easily into your existing tech stack.

User Configurable Profiles

Foster community and allow for individualized experiences with user-configurable profiles.

Quiz

A fun way to guarantee that all agents understand new policy updates or major changes.

Feedback

Allow agents to suggest improvements while tracking suggestions and all resolutions.

Built with agent engagement in mind

The foundation of livepro’s system includes multiple user engagement features.

Permissions

Get complete control over who has access to what information. Create and manage roles for varied levels of access.

Version Control

A full history of your knowledge: who, when, and what was changed. Reinstate an older version in a snap.

Scheduled Publication

Have knowledge approved and ready to publish in advance, at the set time it’s available to your teams. You can also set it up to expire.

Periodic Review

Regular periodic reviews make it easy for you to ensure your content is always up to date.

Authoring Workflow

Decentralize authoring to capture knowledge from any business area. This helps manage the authoring, approval, and publishing process.

Quiz

Author beautiful and functional knowledge in minutes with our pre-designed templates.

Top Tier Support

livepro’s support is world-class. Phone, email, chat, and video call options ensure your needs are met.

Guided Walkthroughs

Learn the ins and outs of livepro with our in-app guided walkthroughs.

Communities Forum

Our enthusiastic online user community helps you learn and share the best livepro practice tips.

livepro University

Become a Knowledge Management Expert with livepro University’s instructional videos course.

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Great performance guaranteed

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Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs.

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