The age of AI enhanced Knowledge Management is here.
Unleash the potential of your contact center with the market leading Knowledge Management solution
AI and you. The possibilities are endless.
Lean on AI to streamline operations, complete mundane tasks and tackle routine inquiries and allow your team the freedom to focus on the human element of customer service.
How does it work?
How does it
work?
Through context-aware search, knowledge base integration and natural language processing, livepro is able to deliver Generative-AI answers from your organization’s own policies, procedures and documentation without agents even lifting a finger.
Move mountains with livepro’s AI content authoring functionalities. A mass of information now takes minutes to collate and author in livepro thanks to sophisticated AI-enhancements.
Agent assist
Seamlessly integrated with Genesys Cloud, livepro’s Agent Assist is the most advanced on the market. livepro’s AI delivers the correct answer from the customer's voice or chat, with no effort required by the agent.
AI-assisted search
livepro does the hard work for you, by offering the most likely answer based on your search. Relevance scores, search summaries and auto-complete turn questions into answers – simple.
AI import
Move mountains of content in minutes with livepro’s AI-assisted import features. Authoring years’ worth of policies, procedures and documentation is as easy as 1, 2, 3 with GenAI capabilities.
AI analytics
Go deeper with data. Our market leading reporting suite offers second to none AI insights on your knowledge, agent and customer behaviors to better inform your knowledge and customer service strategies.
Serious take on security
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