Global experts in Customer Experience Knowledge Management

Global

experts in Customer Experience Knowledge Management

Global experts in Customer Experience Knowledge Management

brad shaw

Brad Shaw

livepro CEO

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“The livepro team is determined to deliver the easiest system to use, the easiest system to manage, and be the easiest people to work with.”

Designed by customer service professionals for customer service professionals

Best-in-class reputation

Always ready to help at no additional cost

Money back if you don’t love our system in the first 12 months

CX Knowledge Management experts of Livepro

We are passionate about improving customer experience.

Since 2001 livepro has delivered the best Knowledge Management solution to award-winning customer service centers in all major industries including banking & finance, airlines, insurance, superannuation, education, health, and government.

Our world class team of CX Knowledge
Management experts

Any system you buy will only work as well as the team who is using it. What makes livepro different from all our competitors is we help you optimize the system and teach your team how to author knowledge.

We don’t just drop the system in, we make sure you are able to use it to its full potential—for life.

Natalie Mollica

Solutions Consultant

Tristan Conway

Senior Support Analyst

Oliver Vesey

Customer Success Manager

We are determined to be the easiest people you'll ever work with.

Leadership

brad shaw

Brad Shaw

CEO

shannon turner

Shannon Turner

DIRECTOR OF
GLOBAL MARKETING

michael fuz

Michael Fuz

HEAD OF GLOBAL
CUSTOMER GROWTH

brook fletcher

Brooke Fletcher

HEAD OF STRATEGY &
ENABLEMENT - APAC

lester bloomberg

Lester Bloomberg

HEAD OF DEVELOPMENT

james walsh

James Walsh

HEAD OF PRODUCT AND CX

Tyler Dixon

SVP CUSTOMER GROWTH

Kristin Sprows

SOLUTIONS CONSULTANT

Built with Agent Engagement in mind.

AI Assisted Search

livepro’s AI assisted Search rates the search results with % likelihood of being the correct answer with the 100% obviously at the top.

Modern Intuitive Interface

livepro is so easy to configure for Contact Centre staff, so you can have categories structured your way and keep evolving as your team and knowledge evolves.

Answers Not Documents

livepro’s ready made templates delivers the Answers to Agents NOT long hard to follow PDF’s and Word documents so Agents can concentrate on communicating with the customer.

Features Agents Love

The simple to use Favorites feature means one click to common answers AND the fun Quiz feature helps check understanding of answers. The Feedback feature makes it so easy for the Agents to have a say in how the knowledge is presented.

Permissions

Easily manage who has access to what information. Easy to create and manage roles for varied levels of access.

Version Control

A full history of your knowledge. Who, when, and what was changed. Reinstate a previous version in seconds or compare versions on one page.

Scheduled Publication

Prepare and have knowledge approved and ready to publish in advance, at the set time it becomes available to your teams. You can also set it up to expire.

Periodic Review

Flag your content for regular periodic review, this makes it easy for you to ensure your content is always up to date.

Authoring Workflow and Feedback

Decentralize authoring to utilize expertise and feedback response from any area of the business. Workflow helps manage the entire authoring and feedback, approval, and publishing process.

World Class Dashboards and Extensive Reporting

Dashboards to help manage your knowledge and provide insights into customers’ questions no other system can provide.

Simple to Author and Edit

Our simple-to-use WYSIWYG editor means anybody can manage their knowledge. No programming or HTML required