Global experts in Customer Experience Knowledge Management
Global
experts in Customer Experience Knowledge Management
Global experts in Customer Experience Knowledge Management
Brad Shaw
livepro CEO
“The livepro team is determined to deliver the easiest system to use, the easiest system to manage, and be the easiest people to work with.”
Designed by customer service professionals for customer service professionals
Best-in-class reputation
Always ready to help at no additional cost
Money back if you don’t love our system in the first 12 months
We are passionate about improving customer experience.
Since 2001 livepro has delivered the best Knowledge Management solution to award-winning customer service centers in all major industries including banking & finance, airlines, insurance, superannuation, education, health, and government.
Heather Svendsen
Head of Customer
Experience & Digital
at PetSure
TESTIMONIALS FROM CUSTOMERS
It’s been great working with the whole livepro team. You guys are all brilliant at what you do, passionate and always have a desire to improve which is really refreshing. Having a KM provider that really partners with you and evolves with your growth and strategy is brilliant. So glad we partnered with you!
PetSure
Chris Nugent
Contact Centre Manager
MAS National
TESTIMONIALS FROM CUSTOMERS
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Centre as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
MAS National
Libby Ewing-Jarvie
General Manager
Datacom BPO
TESTIMONIALS FROM CUSTOMERS
We are so pleased we chose livepro for our knowledge management. livepro delivered great results and have turned out to be great partners.
Datacom BPO
Our world class team of CX Knowledge
Management experts
Any system you buy will only work as well as the team who is using it. What makes livepro different from all our competitors is we help you optimize the system and teach your team how to author knowledge.
We don’t just drop the system in, we make sure you are able to use it to its full potential—for life.
Natalie Mollica
Solutions Consultant
Tristan Conway
Senior Support Analyst
Oliver Vesey
Customer Success Manager
We are determined to be the easiest people you'll ever work with.
Leadership
Brad Shaw
CEO
Valerie McSorley
SENIOR VP
PARTNER SUCCESS
Kristin Sprows
SOLUTIONS CONSULTANT
Michael Fuz
HEAD OF GLOBAL
CUSTOMER GROWTH
Lester Bloomberg
HEAD OF DEVELOPMENT
James Walsh
HEAD OF PRODUCT AND CX
Brooke Fletcher
HEAD OF STRATEGY &
ENABLEMENT - APAC
Shannon Turner
DIRECTOR OF
GLOBAL MARKETING
Built with Agent Engagement in mind.
AI-Assisted Search
livepro’s AI-assisted Search rates and sorts the search results by likelihood of being the correct one.
Modern Intuitive Interface
Have categories structured your way and keep evolving as your team and knowledge grow.
Answers Not Documents
livepro’s templates deliver answers to agents, not long and hard-to-follow documents so they can concentrate on communicating with the customer.
Features Agents Love
The simple-to-use Favorites feature means one click to common answers, and the fun Quiz feature helps check understanding of answers. The Feedback feature makes it so easy for agents to have a say in how the knowledge is presented.
Permissions
Easily manage who has access to what information. Create and manage roles for varied levels of access.
Version Control
See the full history of your knowledge. Know every change and reinstate a previous version in seconds or compare versions on one page.
Scheduled Publication
Prepare and have knowledge approved and ready to publish in advance, at the set time it becomes available to your teams. You can also set it up to expire.
Periodic Review
Flag your content for regular periodic review to ensure your content is always up to date.
Authoring Workflow and Feedback
Decentralize authoring to utilize expertise and feedback response from any area of the business. Workflow helps manage the entire authoring and feedback, approval, and publishing processes.
World Class Dashboards and Extensive Reporting
Dashboards to help manage your knowledge and provide insights into customers’ questions no other system can provide.
Simple to Author and Edit
Our simple-to-use WYSIWYG editor means anybody can manage their knowledge. No programming or HTML is required.
Top Tier Support
livepro’s support is world class. Phone, email, chat, and video-call options ensure your needs are met.
Guided Walkthroughs
Learn the ins and outs of livepro with our in-app guided walkthroughs.
Communities Forum
Our enthusiastic online user community helps you learn and share best practices in livepro.
livepro University
Become a Knowledge Management Expert with livepro University’s instructional videos course.
Enfeeblement with Agent Engagement in Mind
We help you set your system up and help plan for the launch to achieve unheard of user engagement right from day 1.
Customer Experience Knowledge Experts
We don’t just give you a system, we provide training your team will love on how to optimize all of the system features and author with the end user in mind.
Regular Best Practice Webinars
We are determined to help all our clients become experts. Check out our library of Best Practice Webinars.
CX Knowledge Management Forums
Stay up to date with current trends and get insights into how other organizations manage their systems.
AI Assisted Search
livepro’s AI assisted Search rates the search results with % likelihood of being the correct answer with the 100% obviously at the top.
Modern Intuitive Interface
livepro is so easy to configure for Contact Centre staff, so you can have categories structured your way and keep evolving as your team and knowledge evolves.
Answers Not Documents
livepro’s ready made templates delivers the Answers to Agents NOT long hard to follow PDF’s and Word documents so Agents can concentrate on communicating with the customer.
Features Agents Love
The simple to use Favorites feature means one click to common answers AND the fun Quiz feature helps check understanding of answers. The Feedback feature makes it so easy for the Agents to have a say in how the knowledge is presented.
Permissions
Easily manage who has access to what information. Easy to create and manage roles for varied levels of access.