Bring your service to a new level
livepro is purpose-built for busy contact centers. Lots of charities use livepro because it makes experts out of casual staff and rookies new to your organization.
Deliver exceptional customer service to your communities with livepro
Agents become instant experts
Make experts of all your team – part-time, volunteers, and remote workers with features tailor-made for busy charities
Simple to use and easy to manage
We help you set it up and show you how easy it is to manage yourself
Everybody has the same answers - no confusion.
Our Governance features ensure you can have full control over who sees what and that everything is approved and up to date
One place for ALL the answers
One single source for all answers. livepro is where your team will love to turn for answers. Knowledge on another site? Don’t copy it, simply link in livepro.
livepro Announcements make certain everybody knows about changes and updates instantly within the system.
Do away with clogged email inboxes and use livepro’s announcements. Timed so they only display when relevant!
livepro wants to help charities deliver their services with reduced stress
Premium product that is easy to use and easy to manage at a substantially reduced price for charities
Get more done
Fast AI-assisted search taking the team to an answer they trust – not a document they have to read and interpret (and wonder if it is the most up-to-date) increases productivity by between 20% and 40%.
Simple to use
Your dedicated team will love how easy it is to find answers to even the most complex questions. They deserve a great system to help them help others.
No more confusion
Even if your team members only work once a month they will be up to date and able to answer any question.
Simple to follow process guidance
livepro’s easy-to-follow process guidance and decision trees mean the team will always know what to do. It is almost impossible to make mistakes!
Mid-sized charity
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
Contact Center Manager at MAS National
Reduction in SME support
Increased in Quality scores
and engagement
BPO
As a BPO, we have varied clients, 8 different KMS’s and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro – but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great.”
BPO with 19 clients and an international workforce
Time to find knowledge
Improvement in AHT in tenured groups
Growing FinTech Company
SMB
We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.”
Growing FinTech Company, 20 Agents
Training time
Time to implement
Banking & Finance
Contact Center
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.”
General Manager Customer Experience
AHT reduction
Positive staff feedback
The City of Gosnells
Local Government
The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.”
The City of Gosnells
City of Townsville
Training time
Internal satisfaction
Health
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Change Specialist - Health Insurance
Wrap up time
Speed to competency improved
from 12 months to 2 months
Utilities
Contact Center
Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.”
CEO - Utilities Company
Medical Insurance
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Andrea Pepper-Edwards
Change Specialist at Avant Mutual
Wrap up time
Speed to competency improved
from 12 months to 2 months
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
NPS score
CSAT
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
Contact Center Manager
Health Insurance
Compliance training
Employee engagement
livepro has made integrations a snap
Deliver answers right away through any channel to your community.
livepro has made integrations a snap
Deliver answers right away through any channel to your community.
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
