Get up and running faster with livepro
Go live quicker with livepro’s market-leading import and implementation method
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Getting your knowledge in is easier with livepro
Choosing a knowledge management system is the easy part. Getting your knowledge into it is what slows most projects down.
Policies, procedures and work instructions are scattered across shared drives, intranets and inboxes. Someone has to find them, judge what’s still current, and rewrite each one into a format your team can actually use on a live call. For most organizations that’s weeks of work before anyone sees any value, and it’s the reason so many knowledge projects stall before go-live.
That’s the problem livepro’s LightspeedAI was built to solve.
Your knowledge, loaded before day one
LightspeedAI does the heavy lifting. Point it at the documents you already have, and it goes to work before your training even begins.
- Loads up to 80% of your knowledge into livepro before day one: policies, procedures, work instructions.
- Rewrites every article to livepro best practice, so it’s built to answer a customer’s question, not to sit in a folder.
- Handles your full range of content, from simple how-to articles to complex, step-by-step work instructions.
- Scores every document for quality. Anything below 85% is reviewed and corrected by a livepro knowledge author before it reaches you.
- Built in-house by livepro, shaped by 25 years on the front line of knowledge management and contact center best practice.
How implementation works
One method, the same for every customer. Here is what the first few weeks actually look like.
Before training: your content is loaded
livepro LightspeedAI imports and reformats up to 80% of your existing knowledge, quality-scored and reviewed, ready for you to work with from the moment you log in.
Two days of guided training
We set you up, train your team and help you structure a roll-out plan. Training is delivered in person or online — your choice — and is tailored to your organisation and your knowledge.
Weekly check-ins while you build
As your team creates and refines content, we check in every week to cover anything that’s slipped since training and to keep you on track for go-live. You’re never left to work it out alone between sessions.
Beyond go-live
Once your knowledge is in place, we spend further time developing your team with additional administration features, so the people managing livepro day to day get the most out of the platform.
Large Government Department
Get started the way you want
Reach out to us to find out how best to implement livepro for your team.