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FEATURED RESOURCES

Why Your Knowledge Management is Only as Good as Your Governance

You might have the best knowledge management system

What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge

Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.

ChatGPT – Knowledge Management is the secret source

livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.

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Featured resources

Why Your Knowledge Management is Only as Good as Your Governance

You might have the best knowledge management system in the

What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge

Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.

ChatGPT – Knowledge Management is the secret source

livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.

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Knowledge Management

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CX Knowledge Management Best Practice

Why Your Knowledge Management is Only as Good as Your Governance

July 13, 2023

Customer Service

What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge

May 25, 2023

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ChatGPT – Knowledge Management is the secret source

April 18, 2023

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Empowering Customers Through a Self-Service Strategy

January 20, 2022

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What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge

May 25, 2023

Single Source of Truth: The Knowledge Management Technique

December 1, 2021

How the right Contact Centre Software Creates Happy Staff

July 13, 2021

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Compliance and Knowledge Management Systems

April 4, 2019

Reduce Costs

Single Source of Truth: The Knowledge Management Technique

December 1, 2021

Why Customer Journeys Beat Digital Strategies

December 11, 2017

Improve Employee Engagement

How the right Contact Centre Software Creates Happy Staff

July 13, 2021

CX Knowledge Management Best Practice

The Science of Knowledge Management

August 31, 2021

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