Frequently asked




Find the answers you need here.


We understand that everyone has different needs to get started, so we have three easy options you can choose from to get you on your way to successful knowledge management!

Our most popular option is the guided implementation pack which covers 2 days upfront training where we set you up, train your team, and help structure a roll-out plan. Once you’ve populated your knowledge, we spend more time to help develop your team into super users and make sure your launch is as successful as possible.

We’ve had clients roll-out to their teams in days, but we know that every business is different, which is why we work closely with your team to determine your needs and objectives. This helps us ensure we develop an implementation plan that suits your business.

Short on time or resources? livepro has knowledge experts who can provide assistance with knowledge authoring as part of your enablement package.

Of course! livepro allows you to add or remove users at any time. Scalable with you and your business needs.

No! livepro can be a standalone knowledge management system stored in the cloud, meaning once you have your URL setup, you’re good to go, nothing to download.

For those tech heads out there, you might want to get your IT gurus to help with SSO and integration to other business systems.

Highly qualified consultants are available to help you every step of the way with phone, email, and online support included.

Our cloud solution allows you to scale to any number, and there are no storage limits!

Absolutely. Web-Answers allow you to utilize your web search and expose your livepro knowledge to customers

Yes, our quiz feature is a great way to test your staff and management can report on answer efficiency, compliance, and quality

With livepro’s roles and permissions, it’s easy to assign roles and provide permissions so staff can only do what you want them to, and can only view what you want them to.

livepro provides some fantastic business insights including what knowledge is being accessed, what’s the top knowledge, what feedback is provided, no search term found, and who’s reading important announcements.

If you have questions about products, implementation, integrations, or anything else, please call us on 1300 548 356 (AU), 1844 20 77 999 (US), or send us a message


Reduction across the team was 51 seconds on a 5 minute AHT, a huge 17% improvement thanks to livepro.

Libby Ewing-Jarvie

General Manager at Datacom


Delight customers with fast, correct answers in any channel from one knowledge base

Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.


See what your ROI will be by using livepro to cut contact center costs.