Knowledge Management ROI

Calculator

See what your ROI will be by using livepro Knowledge Management Software to cut contact center costs.
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See your ROI with livepro

Calculate your savings when you start using our knowledge management platform.

1. Let’s get started. Select the description below that most describes your operation.
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We can save your Contact Center company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Contact Center company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

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We can save your SMBs company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save SMBs company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

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We can save your Regulated Industries company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Regulated Industries company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

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We can save your BPO company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save BPO company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

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We can save your Non-Profit company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Non-Profit company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

2. Select your country
livepro only has operations in regions listed below.
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We can save your Contact Center company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Contact Center company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

Close Button

We can save your SMBs company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save SMBs company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

Close Button

We can save your Regulated Industries company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Regulated Industries company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

Close Button

We can save your BPO company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save BPO company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

Close Button

We can save your Non-Profit company up to $21,000 annually!

This is for companies who have 3,000 employees and 20,000 service call questions.

On average, we save Non-Profit company $11,000 – who have 2,000 employees and 20,000 service call questions.

Continue to see how much we can save you.

3. Improved Productivity
FTE Hourly Rate (+ Burden)
Average Handle Time (Minutes)
Total Number of Calls Annually
Projected Reduction in AHT (Minutes)
Projected Reduction in AHT should be less than Average Handle Time
Annual Benefit
$
$
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So far, we can save your Contact Center company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Contact Center company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Contact Center company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your SMBs company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save SMBs company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save SMBs company $11,000 – who have 2,000 employees and 20,000 service call questions.

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So far, we can save your Regulated Industries company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Regulated Industries company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Regulated Industries company $11,000 – who have 2,000 employees and 20,000 service call questions.

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So far, we can save your BPO company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save BPO company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save BPO company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your Non-Profit company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Non-Profit company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Non-Profit company $11,000 – who have 2,000 employees and 20,000 service call questions.

Annual Benefit
$
4. Reduction in New Hire Training
Expected Number of New Hires This Year
Current New Hire Training Days
Total New Hire Training Days
Projected Reduction in New Hire Training
Projected Reduction in New Hire Training should be less than Current New Hire Training Days
Annual Benefit
$
$
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So far, we can save your Contact Center company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Contact Center company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Contact Center company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your SMBs company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save SMBs company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save SMBs company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your Regulated Industries company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Regulated Industries company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Regulated Industries company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your BPO company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save BPO company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save BPO company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your Non-Profit company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Non-Profit company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Non-Profit company $11,000 – who have 2,000 employees and 20,000 service call questions.

Expected Number of New Hires This Year
Current New Hire Training Days
Projected Reduction in New Hire Training
Annual Benefit
$
5. Reduction in On-going Training
Number of FTE
General Training Hours (per FTE) Annually
Total General Training Hours Annually
Projected Reduction in General Training (hours) per FTE
Projected Reduction in General Training should be less than General Training Hours (per FTE)
Annual Benefit
$
$
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So far, we can save your Contact Center company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Contact Center company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Contact Center company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your SMBs company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save SMBs company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save SMBs company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your Regulated Industries company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Regulated Industries company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Regulated Industries company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your BPO company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save BPO company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save BPO company $11,000 – who have 2,000 employees and 20,000 service call questions.

Close Button

So far, we can save your Non-Profit company up to $21,000! annually!

This is based on the information you've entered. Continue to see how much more we can save you.

We save Non-Profit company up to $21,000! This is for companies who have 3,000 employees and 20,000 service call questions. On average, we save Non-Profit company $11,000 – who have 2,000 employees and 20,000 service call questions.

Number of FTE
General Training Hours (per FTE) Annually
Total General Training hours Annually
Projected Reduction in General Training (hours) per FTE
Annual Benefit
$
Total Saving With livepro
$
Average expected savings based on previous client experience
Improved Productivity
$
Reduction in New Hire Training
$
Reduction in On-going Training
$
Cost Of Maintaining livepro
$
Full-Time Knowledge Admin Cost
$
Number Of Full-Time Knowledge Managers Needed (Projected)
Overall ROI
$
Total Saving With livepro
$
Average expected savings based on previous client experience
Improved Productivity
$
Reduction in New Hire Training
$
Reduction in on-going training
$
Overall ROI
$
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Reduction across the team was 51 seconds on a 5 minute AHT, a huge 17% improvement thanks to livepro.

Libby Ewing-Jarvie

General Manager at Datacom

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How Does The Calculator Work?

How Does The Calculator Work?

It’s important to note that behind this calculator, we have opted to include the most conservative number in our calculations. This means the savings your organization could achieve may be much higher than the calculator shows!

Reduction in Training

Typically, this can range from 30 – 90%. In this calculator we use the more conservative 30% to measure the reduction in training costs.

Average Handle Times

We see a minimum of 12% as reported from our client base. In the calculator, we use 10%.

ME Bank reduced AHT from 10 minutes to just 6 minutes – that’s a 40% reduction!

Call Volume Reduction

We use 3% for this calculator.

This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs.