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August 4, 2020
When it comes to choosing a Knowledge Base Software provider for your organisation, the easy option can be going for an off the shelf Knowledge Base (KBS) suite add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System that is purpose built for customer experience, data accuracy, multi-channel customisation and has its own dedicate support and training.
When it comes to choosing a Knowledge Base Software provider for your organisation, the easy option can be going for an off the shelf Knowledge Base (KBS) suite add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System that is purpose built for customer experience, data accuracy, multi-channel customisation and has its own dedicate support and training.
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