Bringing in livepro, coupled with a combination of other measures including governance and operations frameworks, made a significant impact. Datacom used the implementation of livepro as an opportunity to enhance action planning, soft skills and standard contact centre skill building.
“These other measures were great, but livepro helped us to get there faster. We were also surprised by all of the other outcomes livepro was able to help us achieve.” – Dean, Senior Operations Manager.
- Reduced Average Handling Time
- Increased Speed to Competency
- Enthusiastic User Adoption
- Continuous Improvement Process
- Quality Assurance
Datacom continues to work with the livepro team and are developing a Best Practice Knowledge Management Team to further enhance the level of service they provide to their clients.