Pricing
livepro is the leading premium knowledge management solution built for the contact center and loved by the customer.
CSAT
Agent Engagement
Onboarding time
Compliance
Flex
Perfect for small and growing contact centers.
Standard workflow
AI-assisted search
Standard reports
Standard workflow
The Rocket – livepro’s answer bot
Announcements
Premium
Ideal for medium to large contact centers. (50+ agents)
Everything in Flex +
Customizable reports
Customizable workflow
Single Sign-On
Ongoing support by trained Knowledge Experts
Fully customizable permissions
Enterprise
Perfect for large contact centers and multi-channel self-serve options.
Everything in Premium +
Customizable reports
Integrate with other analytics packages
Single Sign-On
APIs
Free out of the box
Integrations
Flex Monthly Paid Annually | Premium Monthly Paid Annually | Enterprise Monthly Quarterly | ||||
|---|---|---|---|---|---|---|
Connectivity | ||||||
API |  | |||||
Single Sign-On |  |  | ||||
Customer self-service |  |  | ||||
Integration to third party analytics package |  | |||||
Knowledge Articles | ||||||
Announcements/alerts |  |  |  | |||
Answer notes |  |  |  | |||
Process Guidance |  |  |  | |||
Decision Guidance Tool (The Rocket) |  |  |  | |||
Profiles – staff and suppliers |  |  |  | |||
Knowledge Authoring | ||||||
Premade styles and templates |  |  |  | |||
Simple WSIWYG editor |  |  |  | |||
Drag and drop decision guidance authoring |  |  |  | |||
Simple to use templates for process guidance |  |  |  | |||
Tuition from knowledge authoring experts |  |  | ||||
Multichannel authoring tool (containers) |  | |||||
Knowledge Navigation | ||||||
Smart search |  |  |  | |||
Easy to manage categories |  |  |  | |||
Hubs |  |  |  | |||
User Engagement | ||||||
Team branding |  |  |  | |||
Quizzes |  |  |  | |||
Favourites |  |  |  | |||
Easy user feedback |  |  |  | |||
Customisable people profiles |  |  |  | |||
Customizable homepage for each team |  |  |  | |||
Insights | ||||||
Award winning dashboards |  |  |  | |||
Customisable dashboards |  | |||||
Knowledge analytics |  |  |  | |||
Extensive standard reporting suite |  |  |  | |||
Integration to third party analytics package |  | |||||
Multichannel Insites |  | |||||
Support | ||||||
Award winning support team for one-on-one assistance |  |  | ||||
Simple to follow help articles |  |  |  | |||
Free best practice webinars |  |  |  | |||
Phone & email support |  |  |  | |||
Free annual best practice knowledge forums |  |  |  | |||
Access to online knowledge community |  |  |  | |||
Short how-to videos |  |  |  | |||
Implementation Package | ||||||
CX Knowledge Author Training |  Additional charge |  Additional charge |  Included | |||
Best practice site configuration assistance |  Additional charge |  Additional charge |  Included | |||
User engagement strategies |  Additional charge |  Additional charge |  Included | |||
Knowledge Governance | ||||||
Feedback workflow management |  |  |  | |||
Version control |  |  |  | |||
Visual version comparison |  |  |  | |||
Knowledge article workflow package  Automated process, author, review and approve knowledge |  Standard |  Customizable |  Customizable | |||
Role-based Permissions |  Standard |  Customizable |  Customizable | |||
Authored content review |  |  |  | |||
Automated review date reminders |  |  |  | |||
Scheduled publication |  |  |  | |||
Integration |  |  | ||||
Technical & Security | ||||||
Secure backups |  |  |  | |||
Storage |  Limited |  Unlimited |  Unlimited | |||
SOC2 accredited |  |  |  | |||
HIPAA accredited |  |  |  | |||
Data sovereignty |  |  |  | |||
SSO – ADFS, Okta, SAML, Azure |  |  | ||||
Learn more about our product
Special pricing for non-profit organizations
Agents become instant experts
Everyone has the same answer
Simple to use, easy to manage
Everybody is up to date — instantly
Ask us about our customer self-serve and multichannel options.
Get in touch for an obligation-free quote.
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”