Pricing

livepro is the leading premium knowledge management solution built for the contact center and loved by the customer.

0
increase
CSAT
0
increase
Agent Engagement
0
reduction
Onboarding time
0
improvement
Compliance
0
increase in CSAT
0
increase in Agent Engagement
0
reduction in Onboarding time
0
improvement in Compliance

Flex

Perfect for small and growing contact centers.

Standard workflow

AI-assisted search

Standard reports

Standard workflow

The Rocket – livepro’s answer bot

Announcements

Premium

Ideal for medium to large contact centers. (50+ agents)

Everything in Flex +

Customizable reports

Customizable workflow

Single Sign-On

Ongoing support by trained Knowledge Experts

Fully customizable permissions

Enterprise

Perfect for large contact centers and multi-channel self-serve options.

Everything in Premium +

Customizable reports

Integrate with other analytics packages

Single Sign-On

APIs

Free out of the box

Integrations

Flex
Monthly Paid Annually
Premium
Monthly Paid Annually
Enterprise
Monthly Quarterly
Connectivity
API
check-outline
Single Sign-On
check-outline
check-outline
Customer self-service
check-outline
check-outline
Integration to third party analytics package
check-outline
Knowledge Articles
Announcements/alerts
check-outline
check-outline
check-outline
Answer notes
check-outline
check-outline
check-outline
Process Guidance
check-outline
check-outline
check-outline
Decision Guidance Tool (The Rocket)
check-outline
check-outline
check-outline
Profiles – staff and suppliers
check-outline
check-outline
check-outline
Knowledge Authoring
Premade styles and templates
check-outline
check-outline
check-outline
Simple WSIWYG editor
check-outline
check-outline
check-outline
Drag and drop decision guidance authoring
check-outline
check-outline
check-outline
Simple to use templates for process guidance
check-outline
check-outline
check-outline
Tuition from knowledge authoring experts
check-outline
check-outline
Multichannel authoring tool (containers)
check-outline
Knowledge Navigation
Smart search
check-outline
check-outline
check-outline
Easy to manage categories
check-outline
check-outline
check-outline
Hubs
check-outline
check-outline
check-outline
User Engagement
Team branding
check-outline
check-outline
check-outline
Quizzes
check-outline
check-outline
check-outline
Favourites
check-outline
check-outline
check-outline
Easy user feedback
check-outline
check-outline
check-outline
Customisable people profiles
check-outline
check-outline
check-outline
Customizable homepage for each team
check-outline
check-outline
check-outline
Insights
Award winning dashboards
check-outline
check-outline
check-outline
Customisable dashboards
check-outline
Knowledge analytics
check-outline
check-outline
check-outline
Extensive standard reporting suite
check-outline
check-outline
check-outline
Integration to third party analytics package
check-outline
Multichannel Insites
check-outline
Support
Award winning support team for one-on-one assistance
check-outline
check-outline
Simple to follow help articles
check-outline
check-outline
check-outline
Free best practice webinars
check-outline
check-outline
check-outline
Phone & email support
check-outline
check-outline
check-outline
Free annual best practice knowledge forums
check-outline
check-outline
check-outline
Access to online knowledge community
check-outline
check-outline
check-outline
Short how-to videos
check-outline
check-outline
check-outline
Implementation Package
CX Knowledge Author Training
check-outline
Additional charge
check-outline
Additional charge
check-outline
Included
Best practice site configuration assistance
check-outline
Additional charge
check-outline
Additional charge
check-outline
Included
User engagement strategies
check-outline
Additional charge
check-outline
Additional charge
check-outline
Included
Knowledge Governance
Feedback workflow management
check-outline
check-outline
check-outline
Version control
check-outline
check-outline
check-outline
Visual version comparison
check-outline
check-outline
check-outline
Knowledge article workflow package Automated process, author, review and approve knowledge
check-outline
Standard
check-outline
Customizable
check-outline
Customizable
Role-based Permissions
check-outline
Standard
check-outline
Customizable
check-outline
Customizable
Authored content review
check-outline
check-outline
check-outline
Automated review date reminders
check-outline
check-outline
check-outline
Scheduled publication
check-outline
check-outline
check-outline
Integration
check-outline
check-outline
Technical & Security
Secure backups
check-outline
check-outline
check-outline
Storage
check-outline
Limited
check-outline
Unlimited
check-outline
Unlimited
SOC2 accredited
check-outline
check-outline
check-outline
HIPAA accredited
check-outline
check-outline
check-outline
Data sovereignty
check-outline
check-outline
check-outline
SSO – ADFS, Okta, SAML, Azure
check-outline
check-outline

Learn more about our product

Special pricing for non-profit organizations

Agents become instant experts

Everyone has the same answer

Simple to use, easy to manage

Everybody is up to date — instantly

pricing-man

Ask us about our customer self-serve and multichannel options.

Get in touch for an obligation-free quote.

Our results
don’t lie

Lines
home-headshot-mobile
headshot-man
headshot-woman1
headshot-woman2

Highest rating on

single line
Waves-Dark

Know how much you could save with livepro

Frequently asked questions

We understand that everyone has different needs to get started, so we have four easy options you can choose from to get you on your way to successful knowledge management!

Our most popular option is the guided implementation pack which covers 2 days upfront training where we set you up, train your team and help structure a roll-out plan. Once you’ve populated your knowledge, we spend more time to help develop your team into super users and make sure your launch is as successful as possible.

Keen to start on your own? No problems! Our self-guided option is perfect for you (and free!).

 

With three different implementation packages, livepro offers full flexibility to ensure you get the best knowledge management system on your own terms.

We’ve had clients roll-out to their teams in days, but we know that every business is different, which is why we work closely with your team to determine your needs and objectives. This helps us ensure we develop an implementation plan that suits your business.

Short on time or resources? livepro has knowledge experts who can provide assistance with knowledge authoring as part of your enablement package.

Of course! livepro allows you to add or remove users at any time. Scalable with you and your business’ needs.

No. livepro can be a standalone knowledge management system stored in the cloud, meaning once you have your URL setup, you’re good to go, nothing to download. For those tech heads out there, you might want to get your IT gurus to help with SSO and integration to other business systems. Click here for more info on tech and security.

livepro is well known and loved for our support.

Highly qualified local consultants are available to help you every step of the way with phone, email, and online support included.

Our cloud solution allows you to scale to any number, and there are no storage limits for Premium and Enterprise level customers. For Flex customers, you have generous storage limits included in your plan.

Absolutely! livepro is a single source of truth that is able to connect to any digital platform. This ensures you have the same, consistent answers available in every channel including your website. This allows for customer self-service from the same knowledge base your staff use. Simply use our smart knowledge containers feature to choose which knowledge is public and which is for internal access only.

Yes, our quiz feature is a great way to test your staff’s understanding of new policies or procedures. Management can report on answer efficiency, compliance, and quality which helps with training.

livepro is specifically designed for this purpose, and to keep it simple! It’s easy to assign roles and provide permissions so staff can only do what you want them to, and can only view what you want them to.

Yes! livepro has one of the most extensive reporting and analytics suites on the market, and it’s included in your package. There are plenty of pre-built reports that provide great business insights including what knowledge is being accessed, what’s the top knowledge, what feedback is provided, no search term found and who’s reading important announcements (just to name a few!)

If you have questions about products, implementation, integrations, or anything else, please call us at:
1300 548 356 (AU)
1844 20 77 999 (US)
+44 800 060 8008 (UK)
or send us a message

Answer with confidence

Let us help you equip your agents with the correct information and improve their relationship with customers.