Pricing

livepro is the leading premium knowledge management solution built for the contact center and loved by the customer.

0
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CSAT
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Agent Engagement
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Onboarding time
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Compliance
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increase in Agent Engagement
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reduction in Onboarding time
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improvement in Compliance

Flex

Perfect for small and growing contact centers.

Standard workflow

AI-assisted search

Standard reports

Standard workflow

The Rocket – livepro’s answer bot

Announcements

Premium

Ideal for medium to large contact centers. (50+ agents)

Everything in Flex +

Customizable reports

Customizable workflow

Single Sign-On

Ongoing support by trained Knowledge Experts

Fully customizable permissions

Enterprise

Perfect for large contact centers and multi-channel self-serve options.

Everything in Premium +

Customizable reports

Integrate with other analytics packages

Single Sign-On

APIs

Free out of the box

Integrations

Flex
Monthly Paid Annually
Premium
Monthly Paid Annually
Enterprise
Monthly Quarterly
Connectivity
API
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Single Sign-On
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Customer self-service
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Integration to third party analytics package
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Knowledge Articles
Announcements/alerts
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Answer notes
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Process Guidance
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Decision Guidance Tool (The Rocket)
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Profiles – staff and suppliers
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Knowledge Authoring
Premade styles and templates
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Simple WSIWYG editor
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Drag and drop decision guidance authoring
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Simple to use templates for process guidance
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Tuition from knowledge authoring experts
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Multichannel authoring tool (containers)
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Knowledge Navigation
Smart search
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Easy to manage categories
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Hubs
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User Engagement
Team branding
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Quizzes
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Favourites
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Easy user feedback
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Customisable people profiles
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Customizable homepage for each team
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Insights
Award winning dashboards
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Customisable dashboards
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Knowledge analytics
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Extensive standard reporting suite
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Integration to third party analytics package
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Multichannel Insites
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Support
Award winning support team for one-on-one assistance
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Simple to follow help articles
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Free best practice webinars
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Phone & email support
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Free annual best practice knowledge forums
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Access to online knowledge community
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Short how-to videos
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Implementation Package
CX Knowledge Author Training
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Additional charge
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Included
Best practice site configuration assistance
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Included
User engagement strategies
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Additional charge
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Additional charge
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Included
Knowledge Governance
Feedback workflow management
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Version control
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Visual version comparison
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Knowledge article workflow package Automated process, author, review and approve knowledge
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Standard
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Customizable
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Customizable
Role-based Permissions
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Standard
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Customizable
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Customizable
Authored content review
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Automated review date reminders
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Scheduled publication
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Integration
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Technical & Security
Secure backups
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Storage
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Limited
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Unlimited
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Unlimited
SOC2 accredited
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HIPAA accredited
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Data sovereignty
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SSO – ADFS, Okta, SAML, Azure
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Learn more about our product

Special pricing for non-profit organizations

Agents become instant experts

Everyone has the same answer

Simple to use, easy to manage

Everybody is up to date — instantly

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Ask us about our customer self-serve and multichannel options.

Get in touch for an obligation-free quote.

Our results
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