Knowledge
Management for:
Enterprise
Compliance
Accuracy
AI
Contact Centers
Management for:
livepro is the #1 knowledge management system for secure AI answers. Connect to the tools you're already using, with the knowledge you already have and deliver accurate answers anywhere.
the only KM system
approved for contact centers by independent experts:
training
increase have seen from
Q1 to Q4
Trusted by leading brands since 2001
Built For The Industries Where
A Wrong Answer Has Consequences
livepro is the leading knowledge governance platform servicing highly regulated industries since 2001.
- Compliant
- Accurate
- Fast
Trusted by regulated organisations
across
5 continents
- powering over 60 million customer interactions annually.
Most organizations don't have a knowledge problem. They have a knowledge everywhere problem.
Market-leading import and authoring features mean you’re up and running in days – not months. Import anything – rough notes, PDFs, policies, PowerPoints, or pages from your existing website. livepro structures it, searches it, and surfaces accurate answers from it.
Every time Not a link. Not a search result. The actual answer: verified, compliant, and current – the moment your agent or customer needs it.
Every answer in livepro has an owner, an expiry date, and an audit trail. Accuracy isn’t something you hope for. It’s something you can prove.
100% implementation success rate. Stellar local support. Highly rated on G2 and Capterra – especially for our people. Your success doesn’t end at contract signing.
Producing skilled agents and happy customers
livepro enables agents to answer with confidence and eliminate guess work by delivering approved, up-to-date answers in a simple format.
Faster, more confident answers
The right answer, the moment it’s needed. Not a search result — the actual answer.
One trusted source of truth
Compliance you can prove
Knowledge that's easy to get in
Faster onboarding, lower training costs
A team as invested in your success as you are
Andrea Pepper-Edwards
Medical Insurance Group
Great performance guaranteed
Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs.
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
Contact Center Manager
Health Insurance
Compliance training
Employee engagement
The City of Gosnells
Local Government
The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.”
The City of Gosnells
The City of Gosnells
Training time
Internal satisfaction
Banking & Finance
Contact Center
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.”
General Manager Customer Experience
AHT reduction
Positive staff feedback
Health
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Change Specialist - Health Insurance
Wrap up time
Employee engagement
from 12 months to 2 months
Growing FinTech Company
SMB
We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.”
Growing FinTech Company, 20 Agents
Training time
Time to implement
Utilities
Contact Center
Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.”
CEO - Utilities Company
Medical Insurance
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Andrea Pepper-Edwards
Change Specialist at Avant Mutual
Wrap up time
Speed to competency improved
from 12 months to 2 months
BPO
As a BPO, we have varied clients, 8 different KMS's and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro - but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great."
BPO with 19 clients and an international workforce
Time to find knowledge
Time to implement
Mid-sized charity
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
Contact Center Manager at MAS National
Reduction in SME support
Increased in Quality scores
and engagement
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
NPS score
CSAT
Highest rating on
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Delight customers with fast, correct answers in any channel from one knowledge base
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