Customer Experience Knowledge Management
Knowledge Management Solutions
that deliver the correct answers for your
staff and customers, in any channel.
Trusted worldwide by
The livepro Knowledge Management System is reviewed 5 Stars on software comparison sites G2, Capterra, Software Advice, SourceForge and GetApp. Check out case studies from customers using livepro Knowledge Management globally, including Australia, APAC, USA, North America, United Kingdom (UK) & Europe.
Voted The Highest Performing
knowledge Management System
The CX Knowledge Management Solution that connects all your departments into one single source of truth. Streamline communication with your customers through all channels, delivering the same verified answers, company wide.
Knowledge Management that Integrates with the platforms and systems your organisation uses
Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%
Improved Staff Engagement and Induction-Training Periods cut by 50% or more
Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data
Get Analytics and Insights on How, When & the Amount of Times your Knowledge is Being Accessed
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
Government
“The time to implement was three weeks – from design, through to testing, training and going live.”
Finance
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
Any Industry
“During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content.”
Contact Centre
Compliance
Marketing
IT
Digital Transformation
Chief Customer Officer
We provide a full range of CX Knowledge Management Solutions (KMS) to cater for any knowledge need. From start up Knowledge Base Software with customer self-serve options, to premium Multi-channel Knowledge Management Systems for corporate and government enterprises and small to large contact centres.
Adaptive to your workforce and fully integrable with your existing systems including Zendesk, Salesforce, NICE, Genesys Cloud, Slack & WordPress (CX Self Serve)
