Empower agents with answers
Increase customer satisfaction and engagement with a reliable Knowledge Management solution that’ll save you time and money.
Enhance customer interactions
A single source of truth made smarter with AI-assisted search. Equip your Contact Center staff with the right answer to any inquiry through one portal that keeps everything current.
Great performance guaranteed
Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs.
Banking & Finance
Contact Center
We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.”
General Manager Customer Experience
AHT reduction
Positive staff feedback
The City of Gosnells
Local Government
The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.”
The City of Gosnells
City of Townsville
Training time
Internal satisfaction
Health
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Change Specialist - Health Insurance
Wrap up time
Speed to competency improved
from 12 months to 2 months
Growing FinTech Company
SMB
We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.”
Growing FinTech Company, 20 Agents
Training time
Time to implement
Utilities
Contact Center
Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.”
CEO - Utilities Company
Medical Insurance
Contact Center
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.”
Andrea Pepper-Edwards
Change Specialist at Avant Mutual
Wrap up time
Speed to competency improved
from 12 months to 2 months
BPO
As a BPO, we have varied clients, 8 different KMS’s and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro – but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great.”
BPO with 19 clients and an international workforce
Time to find knowledge
Improvement in AHT in tenured groups
Mid-sized charity
Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion.
Contact Center Manager at MAS National
Reduction in SME support
Increased in Quality scores
and engagement
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
NPS score
CSAT
Health Care
Contact Center
Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!”
Contact Centre Manager
Health Insurance
Compliance training
Employee engagement
Highest rating on
Producing skilled agents and happy customers
Producing skilled agents and happy customers
Turn rookies into experts
Put answers at your agents’ fingertips and make them knowledge pros with minimal training.
Delight your customers
Deliver quick answers whether through an agent or self-service.
Reduce stress
With the right answers only a few clicks away, make knowledge management a breeze for your agents.
Better compliance
Maintaining the most up to date, approved answers has never been easier.
We improved our speed to competency from 12 months to 2 months
We improved our speed to competency from 12 months to 2 months
Andrea Pepper-Edwards
Medical Insurance Group
livepro has made integrations a snap
Deliver the right answers through any channel
livepro has made integrations a snap
Deliver the answers through any channel
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you turn your agents into instant experts so they can provide the best answers the first time.
