Customer Experience Knowledge Management

Knowledge Management Solutions
that deliver the correct answers for your
staff and customers, in any channel.

Trusted worldwide by

The livepro Knowledge Management System is reveiwed 5 Stars on software comparison sites G2, Capterra, Software Advice, SourceForge and GetApp. Check out case studies from customers using livepro Knowledge Management globally, including Australia, APAC, USA, North America, United Kingdom (UK) & Europe. 

Voted The Highest Performing
knowledge Management System

The Knowledge Management System that connects all departments and connects you with your customers through all channels.
Deliver the same verified answers, company wide.

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Knowledge Management that Integrates with the platforms and systems your organisation uses

slack
pure-cloud kms
wordpress
zendesk
NICE

Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%

Improved Staff Engagement and Induction-Training Periods cut by 50% or more

Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data

Get Analytics and Insights on How, When & the Amount of Times your Knowledge is Being Accessed

Health and Aged Care

“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”

I-Med Radiology

Government

gympie new

“The time to implement was three weeks – from design, through to testing, training and going live.”

Gympie Regional Council

Finance

Me_bank_logo15

“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”

ME Bank

Any Industry

tabcorp tatts logo

“During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content.”

Tatts

Contact Centre

Compliance

Marketing

IT

Digital Transformation

Chief Customer Officer

We provide a full range of CX Knowledge Management Solutions (KMS) from start up Knowledge Base Software with customer self-serve options, Premium Multi-channel Knowledge Management Systems for corporate and government enterprises and small to large contact centres.

Adapative to your workforce and fully integrable with your existing systems including Zendesk, Salesforce, NICE, Genesys Cloud, Slack & WordPress (CX Self Serve)