Knowledge
Management Solutions
The CX Knowledge Management System that delivers the perfect answer in any channel.
Trusted worldwide by
Voted the best
knowledge Management System
livepro Knowledge Management System Solutions are reviewed 5 Stars on every software comparison site including G2, Capterra, Software Advice, GetApp and Google. You only have to look at our range of happy clients across the globe and their case studies to see why we are the highest rated and leading Knowledge Management System globally, including Australia, New Zealand, USA, Canada and UK.
We provide a full range of Knowledge Management Solutions from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adapative to your workforce and fully integratable with your exisiting systems including Zendesk, NICE, Genesys PureCloud, Slack, WordPress and more.
Increase Customer Satisfaction
Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions the first time, are key in creating a satisfied customer.
Improve Staff Engagement & Retention
livepro is proven to increase employee engagement, empower staff to make decisions and find any answer with ease. Less stress on the job makes for happier, more engaged staff.
Improve Compliance & Risk
Only accurate and up to date answers are available in livepro thanks to review and feedback features. Errors are a thing of the past with our top-tier process guidance & decision-making tools.
Analytics and Insights
livepro’s customisable analytics and reporting provides a detailed understanding of how your customers and staff access your organisations knowledge base.
Knowledge Management Software gives you the Power Connect to any Channel
"Use the livepro knowledge management system as the single source of truth for any department, to use in any channel"
livepro knowledge management software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within your organisation.
The same, consistent answers and knowledge, delivered every time.
Contact Centre
Compliance
Marketing
IT
Digital Transformation
Chief Customer Officer
A Knowledge Management System for your whole organisation
livepro speaks your language
Global workflow maintains brand & knowledge consistency
Scalable
we grow with you
Knowledge Management that Integrates with the platforms and system your organisation uses
See what our clients are saying......
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
Government
“The time to implement was three weeks – from design, through to testing, training and going live.”
Finance
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
Insurance
“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”
Any Industry
