Knowledge
Management Solutions
The CX Knowledge Management System that delivers the perfect answer in any channel.
Trusted worldwide by
We provide a full range of Knowledge Management Solutions (KMS) from start up Knowledge Base Software with customer self-serve options, Premium Multi-channel Knowledge Management Systems for corporate and government enterprises and small to large contact centres.
Adapative to your workforce and fully integrable with your existing systems including Zendesk, Salesforce, NICE, Genesys PureCloud, Slack & WordPress.
livepro Knowledge Management Solutions are reviewed 5 Stars on every software comparison site including G2, Capterra, Software Advice, GetApp and Google. You only have to look at our range of happy clients across the globe and their case studies to see why we are the highest rated and leading Knowledge Management System globally, including Australia, New Zealand, USA, Canada and United Kingdom (UK).
Voted Highest Performing
knowledge Management System
Knowledge Management SaaS gives you the Power Connect to any Channel
"Use the livepro knowledge management system as the single source of truth for any department, to use in any channel"
livepro knowledge management software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within your organisation.
The same, consistent answers and knowledge, delivered every time.
Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%
Improve Staff Engagement & Cut Induction Periods by 50% or more
Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data
Get Analytics and Insights on How, When & the Amount of Times your Knowledge is Being Accessed
Contact Centre
Compliance
Marketing
IT
Digital Transformation
Chief Customer Officer
A Knowledge Management System for your whole organisation
livepro speaks your languages
Global workflow maintains brand & knowledge consistency
Scalable
We Grow with you!
Knowledge Management that Integrates with the platforms and system your organisation uses
See what our clients are saying......
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
Government
“The time to implement was three weeks – from design, through to testing, training and going live.”
Finance
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
Insurance
“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”
Any Industry
