Knowledge
Management Solutions

The CX Knowledge Management System that delivers the perfect answer in any channel.

Knowledge Management System

Trusted worldwide by

Voted the best
knowledge Management System

livepro Knowledge Management System Solutions are reviewed 5 Stars on every software comparison site including G2, Capterra, Software Advice, GetApp and Google. You only have to look at our range of happy clients across the globe and their case studies to see why we are the highest rated and leading Knowledge Management System globally, including Australia, New Zealand, USA, Canada and UK.

 We provide a full range of Knowledge Management Solutions from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adapative to your workforce and fully integratable with your exisiting systems including Zendesk, NICE, Genesys PureCloud, Slack, WordPress and more.

Increase Customer Satisfaction

Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions the first time, are key in creating a satisfied customer.

Improve Staff Engagement & Retention

livepro is proven to increase employee engagement, empower staff to make decisions and find any answer with ease. Less stress on the job makes for happier, more engaged staff.

Improve Compliance & Risk

Only accurate and up to date answers are available in livepro thanks to review and feedback features. Errors are a thing of the past with our top-tier process guidance & decision-making tools.

Analytics and Insights

livepro’s customisable analytics and reporting provides a detailed understanding of how your customers and staff access your organisations knowledge base. 

Knowledge Management Software gives you the Power Connect to any Channel

"Use the livepro knowledge management system as the single source of truth for any department, to use in any channel"

Call Centre Knowledge Managment System

livepro knowledge management software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within your organisation.

The same, consistent answers and knowledge, delivered every time.

Contact Centre

Compliance

Marketing

IT

Digital Transformation

Chief Customer Officer

A Knowledge Management System for your whole organisation

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livepro speaks your language
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Global workflow maintains brand & knowledge consistency
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Scalable
we grow with you

Knowledge Management that Integrates with the platforms and system your organisation uses

slack
pure-cloud kms
wordpress
zendesk
NICE
See what our clients are saying......

Health and Aged Care

“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”

I-Med Radiology

Government

gympie new

“The time to implement was three weeks – from design, through to testing, training and going live.”

Gympie Regional Council

Finance

Me_bank_logo15

“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”

ME Bank

Insurance

“Compliance has increased by 12% which reduces our risks of complaints and financial liability.”

Compare the market

Any Industry

tabcorp tatts logo

“During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content.”

Tatts

“Working with livepro has been great – they’re brilliant at what they do, and always have the drive to improve which is so refreshing. We’re so happy we chose you!”

- PetSure

Find out more today - contact us!