eGain is a useful knowledge management system, but many users complain about its lack of product customization, performance issues, and limited reporting features.
Plus, businesses looking for more adaptable and highly specialized solutions may find eGain’s features limited in flexibility.
If you’re looking for knowledge management software, this article reviews the 10 best eGain alternatives. We will compare each platform’s key features and pricing to help you choose the right one for your business.
10 Best eGain Alternatives in 2025
Here are the 10 best eGain alternatives:
1. livepro – Best for Contact Centers and Enterprise Use
livepro is a knowledge management system designed for contact centers and enterprise teams seeking a centralized database with configurable content authoring and management features.
The system serves local governments, highly-regulated industries, small to growing organizations, and charities.
livepro helps teams overcome information silos and make critical knowledge more accessible to agents and team member. Unlike traditional help desks, it’s designed for immediate, black-and-white answers related to products, processes, or policies.
The platform simplifies training, improves compliance, and helps customer-facing teams provide relevant answers confidently.
Here’s a look at livepro’s key features:
livepro’s Knowledge Management Unifies Your Company Data
livepro helps you improve your knowledge management strategy by consolidating fragmented information into a single, structured hub. From complex documentation to company policies, livepro makes your company data easy to access and manage.
The platform lets you upload source documents in PDFs, Word files, Excel sheets, and PowerPoint decks directly into the knowledge base without needing to re-author content.
livepro also supports Categories and Hubs, allowing you to organize complex content into easy groupings.
- Categories let you structure information by topic, product line, department, or use case.
- Hubs act as dedicated landing pages for specific teams or functions, showing only the most relevant knowledge based on the user’s role.
This structured approach speeds up search, simplifies updates, and makes sure users have quick access to the information they need, without sifting through unrelated content.
Lightspeed Search for Consistent, Accurate Answers
livepro’s Lightspeed Search helps enterprise and customer support teams retrieve the most relevant information instantly.
Unlike basic keyword search tools, it uses advanced AI, including natural language processing and vector-based search, to understand the user’s intent, even if the query includes typos or vague phrasing.
This helps users get the most accurate, contextually relevant results from your approved knowledge base.
For example, if you’re a healthcare organization, you can centralize clinical protocols and training decks. Medical staff can type in keywords, like a procedure name or symptom, and instantly retrieve the most accurate, up-to-date guidance.
Compared to eGain, livepro’s search:.
- Finds the right answer even if you make typos or ask vague questions
- Shows the most helpful answers first using smart AI ranking
- Works smoothly with generative AI tools like ChatGPT
- Understands what users really mean, not just what they type.
AI Overviews for Instant Content Summaries
livepro also features AI Overviews, which generate natural-language summaries from pre-approved internal content. This is particularly valuable when users are searching for complex topics that don’t have a single direct answer.
Instead of scanning long articles, livepro generates a concise summary with a link to the source for quick verification. This helps agents respond with speed and confidence.
To support real-time interactions, livepro includes one-click copy functionality and thumbs-up/down feedback tools. These features let agents quickly insert responses into chats, calls, or emails, while also giving admins insights to improve content quality over time.
Guidance Tools for Reduced Hand-Offs and Employee Onboarding
livepro includes step-by-step workflow and guidance tools, including decision trees, quizzes, and guided processes for employee onboarding and reduced handling time. These guidance tools help your employees learn and resolve complex queries in minutes without relying on supervisors.
livepro offers the Rocket tool, a built-in step-by-step guide. It asks your team a series of simple questions and updates the next step based on their answers.
For example, if a call center agent is helping a customer apply for a loan or request a refund, Rocket walks them through each rule and step, so they don’t have to search for answers or ask a manager.
Instead of memorizing procedures or flipping through manuals, agents can follow the guided flow to respond faster, reduce training time, and provide consistent service across the team.
Content Authoring and Editing Tools for Branded Experience
livepro supports AI authoring and editing tools to create, refine, and manage content. You can customize the tone, structure, and layout of your knowledge base to match your brand’s voice and design standards.
The software offers pre-designed styles and templates to set up your knowledge base. The WYSIWYG editor (what you see is what you get) allows you to write and format content just like you would in a Word document, no coding required.
For more interactive content, livepro includes a drag-and-drop decision tree builder. This tool lets you create step-by-step guides by simply dragging boxes and connecting them in order.
It’s perfect for mapping out workflows like refund approvals, policy exceptions, or internal troubleshooting guides. You can also use process templates to build consistent, easy-to-follow guidance for any scenario your team needs.
If your team is new to content creation, livepro also offers expert-led training with tips on writing clear articles, formatting, and updating your content.
Built-in Governance for Content Integrity
livepro offers built-in knowledge governance to maintain content quality and integrity. Unlike many eGain alternatives, livepro allows you to automate the full content lifecycle, from authoring and review to publishing and version control.
Here’s how it stands out:
- Feedback workflow management: livepro automatically routes feedback to the right person, with full visibility for both knowledge managers and the original contributor.
- Version control: You can track every change made to an article, see who made it and when, and restore any previous version in seconds.
- Visual comparison tool: You can compare previous and current versions to verify which one is the best for use.
- Periodic reviews: Schedule automatic review dates for content to make sure information stays current and relevant.
- Scheduled publication: Plan and automate the release of knowledge articles for timely access to information.
- Customizable article workflows: You can assign authors, reviewers, and approvers through a centralized workflow to keep your knowledge base up-to-date.
- Role-based permissions: You can restrict access by user roles, making sure teams only see the information relevant to them.
- SME review & audit trails: You can share draft articles with subject matter experts, with tracked changes and a clear audit history for compliance and transparency.
- Security and Compliance: Unlike eGain’s basic compliance features, livepro has SOC 2 accreditation, Microsoft 365 App Certification, and enterprise-grade protections like encryption, firewalls, and restricted server access.
Self-Service Solutions for Customer Satisfaction
Many customer support teams struggle to deliver the same answer across channels, leading to longer handle times, knowledge gaps, and customer dissatisfaction.
As an AI-powered knowledge management tool, livepro solves this with two flexible self-service options:
- OpenAccess: A fully hosted, customizable website powered by livepro, making your existing knowledge base publicly accessible to customers.
- WebAnswers: An API-based solution that connects your knowledge base directly to your website or digital platform, giving you complete control over design and delivery.
Both options use federated search to scan your website and internal knowledge base, delivering fast, accurate answers without needing to re-author content.
livepro’s self-service tools work across web, chatbots, and customer portals with a built-in feedback mechanism. This reduces repetitive queries, deflects unnecessary tickets, and gives agents more time to handle high-value issues.
Unlike eGain, livepro also provides voice support with LUNA (AI Voice Agent), which delivers natural, 24/7 phone support using the same trusted knowledge your team relies on.
With livepro’s built-in authoring tools, you can fully customize your self-service portal to match your brand and control exactly what content customers see.
livepro’s Configurable Dashboard for Analytics
livepro offers AI Analytics with pre-built dashboards and customizable templates. The platform gives you a clear view of how your knowledge is being used.
You can analyze valuable insights like article performance, user engagement, or trending customer searches from a single source of truth. Instead of teams having to dig through data manually, the system highlights what matters most.
This helps teams:
- Make quicker decisions, like which content to update or promote
- Improve customer experience by fixing gaps in information
- Work more efficiently by focusing on what’s actually impacting performance.
For enterprise teams with complex workflows, livepro’s dashboards are fully customizable so you can curate insights that matter most to your organization.
livepro Integrations
livepro’s integrations allow you to create a cohesive knowledge management ecosystem that supports both agents and customers.
As an eGain alternative, you can connect your knowledge base to a variety of platforms, including:
- Genesys Cloud
- NICE CXone
- Microsoft Teams
- Salesforce and Zendesk
If your preferred platform isn’t listed, livepro’s open API allows for custom integrations, allowing you to connect your knowledge base to virtually any website, human-assisted chat, chatbot, and voice IVR.
Book a demo to learn more about how you can integrate livepro into your existing systems.
livepro pros and cons
Pros
- Has a simple interface with a fast onboarding process
- Delivers a single source of truth across all channels
- Supports AI-powered guided tools
- Offers intuitive search functionality
- Provides AI authoring tools
- Allows WYSIWYG (what you see is what you get) editor
- Automates knowledge base alerts and notifications
- Provides 24/7 customer support
- Simplifies version control and comparison
- Supports built-in feedback tool
- Offers permission-based roles
- Simplifies communication via announcements
- Provides security and compliance features
- Supports open API and strong integrations
- Provides AI Analytics and configurable dashboards
Cons
- Has a learning curve for advanced features, but customer support is there to help
livepro pricing
livepro has three pricing plans: Flex, Premium, and Enterprise. You can contact the team for a custom quote.
livepro Reviews
What users like about livepro:
- Easy-to-use interface
- Excellent customer support
- Customizable and branded content
- Strong search functionality
- Smart integration with platforms
- Robust feedback and reporting tools
- Quick implementation and onboarding
What users don’t like about livepro:
- Learning curve for authors
- Lacks screenshot upload in customer feedback
Review #1: “Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business.” – Rebecca S.
Review #2: “Livepro makes locating information and processes so easy, and from an admin perspective is so helpful to track usage, version history. It gived you all the tools you need to make content easy to find and understand.” – Catlin R.
Customer Rating
2. Zoho Desk
Zoho Desk is a modern, AI-powered help desk platform built for growing businesses that want to simplify customer support across multiple channels. As an eGain alternative, Zoho Desk provides an intuitive interface and deep customization options.
Zoho Desk Key Features
Here are the key features of Zoho Desk:
- Supports omnichannel integrations
- Offers AI-powered ticket triaging (Zia)
- Provides self-service solutions
- Tracks agent productivity
- Provides accessibility controls
- Offers marketplace integrations
- Automates ticket assignment
- Provides customizable workflows
- Allows custom code writing
- Supports team collaboration tools
Zoho Desk Pricing
Zoho Desk has four pricing plans: Express, Standard, Professional, and Enterprise, starting from $9 per month per user.
3. Bloomfire
Bloomfire is an AI-powered knowledge management platform for mid-sized to large enterprises across various industries, including customer support, sales, marketing, and market research.
The platform supports teams that require quick access to accurate information, collaborative content creation, and integration with existing workflows.
Bloomfire Key Features
Here are the key features of Bloomfire:
- Supports AI-powered enterprise search
- Allows AI authoring tools
- Offers workflow approval tools
- Provides content and document management
- Provides strong analytics tools
- Supports conversational AI
- Provides access management
- Offers a Q&A collective knowledge engine
- Includes custom user experience tools
Bloomfire Pricing
Bloomfire has three pricing plans: Team, Department, and Enterprise. You can contact the sales team for pricing.
4. Helpjuice
Helpjuice is an eGain alternative for companies that want full control over their knowledge base. With AI-powered search, support for 300+ languages, and advanced branding and access control options, Helpjuice is a go-to for teams that value precision, personalization, and performance.
Helpjuice Key Features
The following are the key features of Helpjuice:
- Provides AI-driven and user pattern search capabilities
- Supports AI chat integration
- Offers content management tools
- Provides AI-powered translation
- Allows commenting and feedback tools
- Offers role-based permissions
- Supports an easy-to-use content editor
- Provides AI-powered analytics
- Supports API documentation
Helpjuice Pricing
Helpjuice pricing plans start from $120 per month for 4 users.
5. Guru
Guru is a real-time knowledge management tool that offers AI search and lets you build an intranet and a wiki. As an eGain alternative, Guru brings trusted answers directly into your team’s day-to-day tools, like Slack, Teams, Zendesk, and your browser.
Guru Key Features
Here are the key features of Guru:
- Supports an AI source of truth
- Provides Next-gen AI-powered enterprise search
- Offers customizable Knowledge Agent creation
- Provides role-based access control
- Supports the AI Training Center dashboard
- Connects with ChatGPT
- Supports browser extension
- Automates knowledge base reminders
- Offers a content editor
- Allows custom pages to create a branded hub
- Provides suggested answers on Slack
- Integrates with CRM, HRIS, and file storage
- Supports open API and workspaces
Guru Pricing
Guru has two pricing plans: All-in-One and Enterprise, starting from $18 per month per user.
6. Upland Panviva
Panviva by Upland Software is a compliant knowledge management platform built for highly regulated industries like healthcare, finance, and utilities.
As an eGain alternative, Panviva delivers step-by-step support directly in the agent’s workflow, helping teams reduce training time, stay compliant, and improve first-call resolution.
Panviva Key Features
Here are the key features of Panviva:
- Provides branded interface tools
- Supports AI-powered omnichannel knowledge management
- Offers built-in compliance features
- Provides contextual real-time guidance
- Offers version control and audit trails
- Allows no-code editing
- Provides real-time performance tracking
- Integrates with third-party platforms
- Provides real-time feedback
- Supports content review workflows
- Offers an AI-powered agent assistant
Panviva Pricing
Panviva has custom pricing plans.
7. Freshdesk
Freshdesk by Freshworks is an AI-driven customer service platform built for fast-growing teams. The platform helps you reduce workload with Freddy AI and built-in self-service solutions.
Freshdesk Key Features
Here are the key features of Freshdesk:
- Allows knowledge base creation
- Supports intelligent ticketing
- Centralizes all conversations into a single source
- Offers a customer portal for ticket submission
- Allows external collaborator permissions
- Supports multilingual conversations
- Automates approval workflows
- Offers Freddy AI Copilot for instant answers
- Provides AI insights
- Offers article versioning tools
- Supports custom real-time dashboards
Freshdesk Pricing
Freshdesk offers four pricing plans: Growth, Pro, Pro + AI Copilot, and Enterprise, starting from $18 per month per agent.
8. Document360
As an eGain alternative, Document360 simplifies AI-powered documentation for customer service and documentation teams. It’s a user-friendly platform that offers a customizable knowledge base with advanced analytics.
Document360 Key Features
Here are the key features of Document360:
- Provides an AI-powered search assistant: Eddy AI
- Automates content creation tasks
- Allows hierarchical content organization
- Supports rich text formatting, code blocks, callouts, and multimedia embedding
- Offers markdown, WYSIWYG, and block editor options
- Provides detailed insights
- Supports workflow management
- Integrates with various third-party tools
- Provides automatic scheduled backups
- Offers multilingual support for knowledge bases
Document360 Pricing
Document360 offers three pricing plans: Professional, Business, and Enterprise. Contact the team for custom pricing.
9. Mayday
Mayday is an all-in-one knowledge management tool for customer service teams that want to build an internal knowledge base, augmented help center, and training platform.
Mayday Key Features
The following are the key features of Mayday:
- Provides AI-driven knowledge management
- Offers AI-assistance search functionality
- Supports intelligent FAQ and widgets for self-service
- Provides a gamified training platform
- Supports version control and feedback
- Provides interactive decision trees
- Automates real-time alerts
- Offers dashboards and analytics tools
- Integrates with various platforms
Mayday Pricing
Contact the sales team for custom pricing.
10. Talkdesk
Talkdesk is an agentic AI-powered contact center platform built for enterprise-level customer service teams. As an eGain alternative, it offers cloud-native solutions that can be quickly implemented and scaled according to your business needs.
Talkdesk Key Features
Here are the key features of Talkdesk:
- Offers an AI-powered virtual agent
- Provides AI-driven customer routing
- Allows omnichannel communications
- Includes predictive, preview, and power dialing tools
- Offers biometric authentication
- Supports built-in compliance tools
- Provides an AI-powered assistant
- Offers workforce management tools
- Includes built-in messaging and file sharing
- Supports interaction analytics and real-time dashboard
Talkdesk Pricing
Talkdesk offers industry-specific pricing plans, starting from $85 per month per user.
Comparison Table: Top 10 eGain Alternatives 2025
| Platform | Key Features | Pricing |
| livepro | Centralized knowledge hub, AI-assisted search, AI authoring tools, advanced self-service solutions | Custom quote |
| Zoho Desk | Omnichannel ticketing, AI triaging with Zia, workflow customization | Starts at $9/user/month |
| Bloomfire | AI-powered enterprise search, collaborative content creation, Q&A knowledge engine | Custom pricing |
| Helpjuice | Advanced search with AI, AI-powered translation, 300+ language support | Starts at $120/month (4 users) |
| Guru | AI source of truth, Slack/Teams suggested answers, browser extension & CRM integrations | Starts at $18/user/month |
| Panviva | Contextual real-time guidance, built-in compliance tools, and no-code editing | Custom pricing |
| Freshdesk | Freddy AI Copilot, smart ticketing workflows, multichannel support | Starts at $18/agent/month |
| Document360 | AI assistant Eddy, WYSIWYG/Markdown editors, Multilingual knowledge base | Custom pricing |
| Mayday | Gamified training platform, AI-assisted knowledge search, interactive decision trees | Custom pricing |
| Talkdesk | AI agent, AI routing & analytics | Starts at $85/user/month |
What to Look For In An eGain Alternative
Here’s how you can choose the right eGain alternative based on your business’s needs:
Easy to Use
Look for a platform with a simple, user-friendly dashboard, so your team can easily create, manage, and update content or knowledge articles.
AI-Powered Tools
Choose a solution with AI support that can help staff find the right answer fast, even if they’re vague or misspelled. It should also suggest AI-powered content improvements automatically, saving authors time and reducing errors.
Smart Search
Choose a platform with advanced AI-assisted search functionalities. It should understand every user’s search intent and retrieve answers accurately. For example, typing “forgot login” should pull up reset instructions, not just articles with the word “login” in them.
livepro’s Lightspeed Search uses AI and natural language to understand user’s intent to retrieve accurate answers only from your knowledge base.
Customer Support
Choose a platform with good customer support to walk you through setup and troubleshooting. A good help center can also save your team hours when something goes wrong.
livepro offers 24/7 customer support to help you onboard and migrate your existing setup on the platform.
Security and Compliance
Your knowledge base often holds sensitive customer, employee, or policy data. Look for features like encryption, single sign-on (SSO), version control, and role-based access to protect your content and restrict editing.
livepro is the best eGain alternative that follows SOC standards to maintain security with built-in compliance tools.
Built-in Feedback Tool
Choose a platform that lets users give instant feedback, such as thumbs up/down or flagging outdated content. This feedback helps your team spot gaps and improve content without waiting for a customer complaint or internal audit.
Self-Service Solutions
Choose an eGain competitor that offers an intuitive search engine to help customers resolve issues with a simple search. This lowers ticket volume and improves overall satisfaction.
livepro syncs directly to your website with a simple API to provide accurate answers to your customers.
Agent Assist Features
Find a platform that actively helps agents during live chats or calls. It should suggest responses, show relevant knowledge articles, or pull in past interaction history. This helps new agents respond quickly and confidently.
livepro’s AI Overviews and AI-assisted search provide accurate answers from your knowledge base to resolve issues faster.
Integrations
The platform should integrate with your existing systems, like CRM, help desk software, chat systems, or internal portals. An Open API means your developers can connect the platform to almost any app or site, allowing for automation and custom workflows.
livepro offers third-party and open API integrations to connect with your website, voice chat, chatbot, or custom app.
Beyond eGain: Choosing the Best Knowledge Management Platform
Choosing the right eGain alternative depends on your business size and needs. Many users like eGain for its wide range of products, but it’s not suitable for all teams.
livepro is a great option for contact centers and enterprise teams seeking highly customizable knowledge management and advanced self-service solutions. With its AI-assisted Lightspeed Search, powerful authoring and government tools, and analytics, the platform offers fast implementation.
With livepro, your teams can onboard faster, resolve critical issues, and maintain a high-quality service in the long run.
Book a demo with livepro to learn more.
