
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
Platform
Designed for Contact Centers by people who understand Contact Centers
Provide your customers with answers – not long documents to read and interpret. livepro delivers answers
Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.
Features that take the guesswork from finding the right answers
Implementation
We have a near perfect success rate because we adjust our Implementation plan to your environment
Deliver answers through nearly any App using livepro simple API
Security
We work hard to keep your system safe. See how.
FEATURED RESOURCES
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
Featured resources
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
Avant Mutual’s onboarding time slashed from three months to two weeks with livepro
Avant Mutual’s onboarding time slashed from three months to two weeks with livepro
industry
To continue delivering the best possible service to health practitioners and medical students, Avant knew that it needed a new approach to knowledge management. The organization wanted to empower contact centre staff with the tools to deliver accurate, consistent answers quickly and confidently – so it began looking for a solution that could:
rely on the system livepro met all of Avant’s needs, and more. Not only did livepro enable the medical defence organization to consolidate its information into a single knowledge base, the ‘Compass’ feature also makes it easy for operators to find precisely what they need. This simple yet dynamic question and answer tool cuts through complexity and guides staff to outcomes based on each individual customer’s situation.
Avant initially piloted livepro with a small team, and the hype travelled fast – it wasn’t long before all call centre staff were asking to use the new solution! Now, operators trust the system. They can rapidly find answers without having to consult their peers, and they can be certain that those answers are correct. With livepro in place, Avant is seeing major performance improvements:
What’s more, livepro has completely transformed the new employee induction process. The solution is so easy to use that staff can deliver outstanding service with minimal training:
Avant’s contact centre teams are now better positioned than ever to serve its doctor and medical student members. Every employee, whether they are experienced or brand new, has the tools to handle enquires quickly and accurately.
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
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livepro for
Resources
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KM, contact center, training