Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that
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Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that
The AI Wave is Coming: Is Your Knowledge Management System Ready?
Your AI Model is Only as Good as
Why Your Knowledge Management is Only as Good as Your Governance
You might have the best knowledge management system
Featured resources
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that any knowledge
The AI Wave is Coming: Is Your Knowledge Management System Ready?
Your AI Model is Only as Good as the Data
Why Your Knowledge Management is Only as Good as Your Governance
You might have the best knowledge management system in the
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
industry
Reduction in training time
Decrease in AHT (Average Handling Time)
The Challenge
The Objectives
Not only did the team want a system that could deliver rapidly changing information to all of their staff, they also wanted to:
TCC implemented livepro because of its proven ability to equip high-volume, process-driven businesses with a centralised system for information and processes with limited IT involvement.
The Outcome
livepro was able to.
The time it takes to get our staff ‘job ready’ when new or after leave will also be dramatically reduced.
Megan Leavy,
, Executive Manager Customer Services at Townsville City Council
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