
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
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Designed for Contact Centers by people who understand Contact Centers
Provide your customers with answers – not long documents to read and interpret. livepro delivers answers
Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.
Features that take the guesswork from finding the right answers
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We have a near perfect success rate because we adjust our Implementation plan to your environment
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FEATURED RESOURCES
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
Featured resources
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
industry
Reduction in training time
Decrease in AHT (Average Handling Time)
The Challenge
The Objectives
Not only did the team want a system that could deliver rapidly changing information to all of their staff, they also wanted to:
TCC implemented livepro because of its proven ability to equip high-volume, process-driven businesses with a centralised system for information and processes with limited IT involvement.
The Outcome
livepro was able to.
The time it takes to get our staff ‘job ready’ when new or after leave will also be dramatically reduced.
Megan Leavy,
, Executive Manager Customer Services at Townsville City Council
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