Will ChatGPT & Claude Replace Knowledge Management Systems?
Explore 6 reasons AI and knowledge management must work together. Even Claude and ChatGPT agree traditional knowledge systems remain essential for accuracy and trust.
Improving Your Knowledge Management Strategy in 5 Steps
Discover key steps to enhance your knowledge management strategy, including centralizing your knowledge base, improving efficiency, and fostering collaboration across teams.
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
Learn how customer service knowledge management enhances the customer experience by providing direct, consistent answers and streamlining support processes.
What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge
Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.
ChatGPT – Knowledge Management is the secret source
livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
How the right Contact Centre Software Creates Happy Staff
Encourage and Support Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. […]
How Multichannel Knowledge Management Creates An Adaptable Workplace
In the past few years, workplaces have been continuously evolving by adopting several assistive technologies and tools. IT strategies are constantly transforming the way employees work, giving them lots of flexibility and adaptive methods that lead to more productive and efficient work strategies. Ever since the pandemic pushed us into mandatory remote working environments, the […]
How is livepro Different to SharePoint?
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is […]
