10 Best eGain Alternatives in 2025: (Tried & Compared)
eGain is a useful knowledge management system, but many users complain about its lack of product customization, performance issues, and limited reporting features. Plus, businesses looking for more adaptable and highly specialized solutions may find eGain’s features limited in flexibility. If you’re looking for knowledge management software, this article reviews the 10 best eGain alternatives. […]
AI-based Knowledge Management System: Overview, Tools, & Key Features
Traditional knowledge management systems are slow and outdated. They can also require a lot of manual work, making it tough for businesses to retrieve quick and accurate information. That’s why businesses are shifting to AI-based knowledge management systems. This article breaks down the key features of AI-powered knowledge management systems and highlights some of the […]
Knowledge Management Trends and Statistics for 2025
With teams spread out across locations, the need for reliable, cloud-based knowledge management tools has grown. In 2024, the global knowledge management market was valued at $773.6 billion. It’s projected to reach over $3.5 trillion by 2034, showing steady long-term growth. livepro is one of the platforms helping organisations respond to this shift by making […]
10 Best Helpjuice Alternatives in 2025
Helpjuice is a popular choice for building a knowledge base among many enterprises and call center teams. But when scaling a team or needing more flexibility, it might feel limiting. Users often point out the following issues with Helpjuice: In this article, we’ll review the 10 best Helpjuice alternatives. We will compare key features and […]
We Tried the Top 10 Bloomfire Alternatives – Here’s #1
While Bloomfire is a useful tool to overcome information silos and get instant relevant answers, it doesn’t suit every business. Here are some Bloomfire drawbacks you should know: In this article, we’ll list the top 10 Bloomfire alternatives that offer better search functionality and knowledge management solutions. What to Look for in a Bloomfire Alternative? […]
Gen AI in Customer Support: Tools, Benefits, and Challenges
Many contact centers struggle with long wait times, inconsistent responses, and agent burnout, making it difficult to maintain service quality. Generative AI in customer support helps businesses handle these challenges with faster resolutions, reduced agent workload, and better experiences. According to HubSpot’s 2024 Annual State of Customer Service Report, 84% of respondents say AI tools […]
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
AI is changing contact centers by handling routine tasks, reducing wait times, and helping agents work more productively. By 2025, 80% of customer interactions will involve AI in some way, allowing businesses to improve accuracy and free up support teams for complex issues. Rather than replacing human agents, AI-powered knowledge management systems and voice assistants […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
Will ChatGPT & Claude Replace Knowledge Management Systems?
6 Reasons Why Claude says it and CHATGPT WILL NOT Replace Knowledge Management Systems. Knowledge Management has emerged as the key component in organization’s Generative AI strategies. If you are wondering why, I dare to suggest asking the Generative AI systems themselves for the answer. In early 2023 when ChatGPT was making all the […]
Improving Your Knowledge Management Strategy in 5 Steps
In today’s fast-paced and information-driven world, an effective knowledge management (KM) strategy is vital for any organization. It not only streamlines operations but also fosters innovation, enhances customer service, and boosts employee engagement. Here are five key steps to improve your knowledge management strategy and ensure your organization thrives in the competitive landscape. Step 1: […]
