Gen AI in Customer Support: Tools, Benefits, and Challenges
Many contact centers struggle with long wait times, inconsistent responses, and agent burnout, making it difficult to maintain service quality. Generative AI in customer support helps businesses handle these challenges with faster resolutions, reduced agent workload, and better experiences. According to HubSpot’s 2024 Annual State of Customer Service Report, 84% of respondents say AI tools […]
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
AI is changing contact centers by handling routine tasks, reducing wait times, and helping agents work more productively. By 2025, 80% of customer interactions will involve AI in some way, allowing businesses to improve accuracy and free up support teams for complex issues. Rather than replacing human agents, AI-powered knowledge management systems and voice assistants […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
Will ChatGPT & Claude Replace Knowledge Management Systems?
6 Reasons Why Claude says it and CHATGPT WILL NOT Replace Knowledge Management Systems. Knowledge Management has emerged as the key component in organization’s Generative AI strategies. If you are wondering why, I dare to suggest asking the Generative AI systems themselves for the answer. In early 2023 when ChatGPT was making all the […]
Improving Your Knowledge Management Strategy in 5 Steps
In today’s fast-paced and information-driven world, an effective knowledge management (KM) strategy is vital for any organization. It not only streamlines operations but also fosters innovation, enhances customer service, and boosts employee engagement. Here are five key steps to improve your knowledge management strategy and ensure your organization thrives in the competitive landscape. Step 1: […]
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that any knowledge management system enhances customer experience just as effectively, or nearly as effectively, as a customer-centric one. By “generic” knowledge management system, we mean a solution that isn’t specifically focused on customer interactions or experiences. Instead, such a tool typically consists of a knowledge base that […]
What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge
Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.
ChatGPT – Knowledge Management is the secret source
livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
