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While Bloomfire is a useful tool to overcome information silos and get instant relevant answers, it doesn’t suit every business.
Here are some Bloomfire drawbacks you should know:
- Limited search feature: Some users find Bloomfire’s search feature limited. You need to input the exact full title or keywords to find accurate results, which can be frustrating for teams who need instant answers.
- The user interface feels limited: Bloomfire gives fewer customization options in the user interface, especially with font settings and homepage design. Many companies want personalized options to align with their company’s branding.
- Maintaining content integrity is hard: As more information is added over time, outdated or duplicate content piles up. Cleaning it up or updating entries is time-consuming, leading to confusion.
In this article, we’ll list the top 10 Bloomfire alternatives that offer better search functionality and knowledge management solutions.
What to Look for in a Bloomfire Alternative?
Before we jump into the software reviews, here are some essential features you should look for when choosing a Bloomfire alternative:
- Search functionality: Find a Bloomfire competitor that retrieves relevant content faster from the central knowledge base only, even with vague queries. It should allow filters to refine results by tags, date, or content type.
- Content lifecycle management: Choose an alternative that offers a control version and audit trails to keep content up-to-date.
- Purpose-built: Look for an alternative purpose-built for sales, support, and internal teams. It should also allow self-service solutions for customers.
- Personalization: Find a platform with customization features for a personalized branding experience.
- Simple interface: It should be easy to navigate for non-technical users and should have quick onboarding to reduce training time.
- Data analytics: Look for a Bloomfire alternatives that include configurable dashboards for intelligent insights.
- Feedback systems: The software should have built-in user feedback forms to collect customer reviews.
- Integrations: Choose an tool with an open API and quick integration features with your existing accounting or CRM systems for instant data access.
Top 10 Bloomfire Alternatives in 2025
1. livepro
Best for: Contact centers and Enterprise knowledge management, instant answers, and self-service solutions
livepro is a knowledge management system for contact centers and enterprises that need accurate and instant answers from a single source of truth. It supports industries like banking & finance, insurance, education, health, charity organizations, and local governments, among others.
Our tool is tailored to help agents and internal teams find relevant answers without manually browsing lengthy articles. It handles all your collective knowledge and makes it accessible to your teams so they can perform expert-level tasks from day one.
Here’s why livepro is a great alternative to Bloomfire:
- It gives you accurate answers to basic queries in an easy-to-read conversational format. livepro only extracts information from your given product details, procedures, and processes.
- You can customize workflows using the decision tree feature to help team members solve complex queries step by step.
- You can use user engagement strategies, including quizzes and feedback mechanisms, for continuous improvement and user involvement.
- You can build customizable dashboards for knowledge analytics to monitor usage and identify areas for improvement within your knowledge base.
Customers highlight livepro’s ability to meet all their needs while praising the team’s support and expertise. Other platforms are too limited for teams that need customizable solutions for knowledge management.
Here’s a detailed look at livepro’s key features:
livepro Supports Hybrid Search Functionality for Complex, Vague Queries
Every team needs accurate answers with the least effort. livepro features a suite of Lightspeed AI solutions, including search functionality for precise results. Our tool is more advanced than Bloomfire, which sometimes requires exact file names to extract relevant information.
livepro combines keyword search with natural language, vector processing, and neural processing to:
- Find the right answers even if queries contain typos or are unclear
- Rank answers by relevance intelligently with Search Scores
- Interact with GenAI to shorten answers
- Understand the user’s intent.
With Lightspeed search, you can filter out results by tags, date, or content type. The system also lets you store your content in categories and hubs for easy access.
You Can Customize Workflows for Structured Answers
Some companies have complex workflows that require a more structured approach to delivering information. livepro lets you customize workflows to reflect how your team operates to present answers.
For example, a financial services company may have compliance documents scattered across departments. During onboarding, livepro converts these into structured templates that make the content easier to access and use.
These templates can then be connected to decision trees or guided flows, helping employees respond to different scenarios based on internal policies.
Here’s what a workflow template looks like:
To build and customize these workflows, livepro provides powerful authoring tools that make it easy to manage and deliver knowledge.
livepro’s Authoring Tools for Editing Content
livepro offers a wide range of authoring tools to create, edit, and manage your knowledge base content for accuracy. Whether you’re building content from scratch or updating existing material, our platform is designed to simplify the process for both technical and non-technical users.
We also support AI-assisted authoring to help you speed up content creation. You can generate context-based summaries, simplify complex language, and adjust tone to suit professional or customer-facing environments.
Here’s a look at how you can edit content using our authoring tools:
- What you see is what you get (WYSIWYG) editor: You can format text, adjust font sizes and colors, create bulleted or numbered lists, and insert tables for consistent content presentation.
- Source documents: livepro supports various file types, such as images, PDFs, Word documents, Excel spreadsheets, audio files, and videos to refine your knowledge base.
- Drag-and-drop decision guidance authoring: You can create guided workflows or decision trees by simply dragging and dropping components, like questions, steps, or outcomes, into a sequence.
Collaboration Tools for Data Integrity
As mentioned above, keeping data up-to-date is a big challenge for companies. Many knowledge management tools centralize knowledge but lack advanced tools for knowledge governance, such as updating old information to avoid duplication or inaccurate results.
livepro provides collaboration tools such as permission-based roles, version control, and reporting analytics that allow all teams across departments to maintain data accuracy.
Here’s a detailed look:
- Permission-based access: You can set permissions for admins, managers, and employees to control access and avoid any data leakage or inaccuracy.
- Quick approvals: The tool allows managers to view and approve accurate data before it’s available in the database for access. This maintains data accuracy.
- Version control: livepro sends review date reminders for Admins to track, update, and manage data version history.
- Visual version comparison tool: You can view different versions of the same knowledge article to compare and maintain accuracy. These articles can be sent to Subject Matter Experts (SMEs) or executives through simple tagging to cross-check and approve for use.
livepro also supports an integrated feedback system to collect user reviews along with comprehension quizzes to train your employees faster without needing additional help.
livepro’s API for Integrations
Most teams deal with scattered information across tools. The answers end up inconsistent depending on where users ask.
livepro’s Open API connects directly with your website, live chat, chatbot, or voice IVR. Instead of pulling from different places, every integration pulls answers from a single source of truth. This is different from Bloomfire’s API, which is built for managing users.
With livepro, your team doesn’t waste time updating multiple systems. One source means faster updates, fewer errors, and the same answer everywhere.
For further scalability, you can integrate third-party applications like Genesys Cloud, NICE CXone, Microsoft Teams, Salesforce, Zendesk, and MS Dynamic CRM.
Customizable Dashboards for Reporting Analytics
livepro offers customizable knowledge dashboards with AI-powered deep insights on your team and customer behavior. The system automatically captures data usage and access to determine how users are interacting with your knowledge base.
For example, you can track popular knowledge articles and hot search topics based on customer queries via livepro’s self-service solutions. The dashboard also reports your employees’ work status, such as average handle time, net promoter score, customer transfers, average hold time, and resolution rates.
livepro Pros
- Hybrid search tool for basic and complex queries
- Beginner-friendly interface
- Customizable guidance workflows
- Uses GenAI to summarize lengthy articles
- Offers knowledge governance tools
- Faster implementation and onboarding
- Provides customizable dashboards for reporting
- Supports open-source API for single-source knowledge sharing
- Allows self-service to improve customer experience
livepro Cons
- Advanced features, but the help center is there to onboard
livepro Pricing
livepro offers three pricing plans: Flex, Premium, and Enterprise. You can contact the team to learn more about each pricing plan that fits your business needs and size.
livepro Reviews
- Review #1: “livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make livepro the best it can be for our business.” – Rebecca S.
- Review #2: “Using livepro enables us to provide a single source of truth for multiple stakeholders – from internal business units and departments to external clients. The ability to easily customise the platform to suit the client’s needs and desires makes the role of Knowledge Management such a joy to be involved with” – Jason S.
Customer Rating
- 4.9 stars on G2 (73 reviews)
- 4.8 stars on Capterra (174 reviews)
2. ClickUp
ClickUp is a knowledge management and productivity platform that centralizes your tasks, documents, and chats into a single application for easy access.
ClickUp Key Features
- Provides an AI-powered search feature for precise answers
- Offers customizable wiki templates
- Allows team collaboration to edit documents
- Lets you control access and track version history
- Generate concise summaries of documents using AI
- Converts document text into actionable tasks
ClickUp Pricing
ClickUp offers three pricing plans, starting from $10 per month per user.
3. Shelf.io
Shelf.io is an AI-powered knowledge management tool that helps teams quickly find and share the right answers, making it a simple and accurate alternative to Bloomfire.
Shelf Key Features
- GenAI-powered search copilot for accurate answers
- Identifies and filters bad data
- Supports open architecture for wide integrations
- Offers decision trees for workflow customizations
- Provides AI-powered analytics for knowledge quality
- Allows multi-language support
- Supports reusable content templates and blocks for faster updates
Shelf Pricing
Contact the team for pricing details.
4. Guru
Guru is a knowledge management tool that integrates with your existing workflows, like Chrome, Slack, and ChatGPT, for in-context knowledge delivery.
Guru Key Features
- Integrates as an extension within existing workflows
- Provides customizable knowledge agents
- Offers custom pages to share information
- Has an AI Training Center to improve accuracy
- Automates content update reminders
- Supports duplicate detection and expert-based filtering
Guru Pricing
Guru charges $18 per month for each user.
5. Panviva
Panviva by Upland is an omnichannel knowledge management system that provides contextual guidance for employees and customers.
Panviva Key Features
- AI-powered omnichannel knowledge orchestration
- Allows no-code authoring for content management
- Provides real-time feedback and collaboration tools
- Offers a customizable interface for branding
- Features WYSIWYG editing and pre-packaged templates
- Offers an AI-driven agent assistant
- Provides data-driven reports
Panviva Pricing
Contact the team for a custom quote.
6. Helpjuice
Helpjuice is yet another Bloomfire alternative to create, organize, and share your knowledge base, aiming to improve internal communication and customer support.
Helpjuice Key Features
- AI-assisted search capabilities for accurate results
- Offers detailed content management tools
- Provides editor and formatting tools
- Supports AI-powered translation
- Offers AI chatbot and assistant
- Sets access control and user roles
- Offers third-party app integrations
- Supports mass document uploading
- Offers AI-powered insights
Helpjuice Pricing
Helpjuice has four pricing plans, starting from $120 per month for 4 users.
7. KMS Lighthouse
KMS Lighthouse is a knowledge management system that provides real-time access to accurate information using AI capabilities.
KMS Lighthouse Key Features
- Consolidates information into a single repository
- Supports AI-powered search for contextual answers
- Compatible with Salesforce, Zendesk, and Microsoft Teams
- Offers self-service portals
- Provides insights into knowledge usage and effectiveness
KMS Lighthouse Pricing
KMS Lighthouse pricing starts from $30 per month per user.
8. eGain
As a Bloomfire alternative, eGain is a comprehensive knowledge management solution for customer service teams to automate knowledge curation.
eGain Key Features
- Delivers accurate information from a single knowledge base
- Supports communication channels like chat, email, and social media
- Provides a consolidated interface for customer information and tools
- Offers insights into customer interactions and agent performance
- Supports interactive Q&A sessions
- Handles content in multiple languages
eGain Pricing
Contact the team for a custom quote.
9. Notion
Although not a traditional KM platform like Bloomfire, Notion is a great platform for creating an internal knowledge base. It allows you and your teams to access collective knowledge with advanced search functionality.
Notion Key Features
- Provides drag-and-drop functionality
- Allows multiple users to edit, comment, and discuss content in real time
- Provides a customizable structure to organize data
- Integrates with Google, Trello, and Slack
- Tracks page changes for version history and control
- Provides a permission-based admin role
Notion Pricing
Notion charges $12 per user per month, with higher pricing tiers for advanced features.
10. Freshdesk
Freshdesk by Freshworks offers advanced knowledge management tools for both customer self-service and internal team collaboration.
Freshdesk Key Features
- Organizes information using a six-level hierarchy
- Supports multiple languages
- Provides collaboration tools with real-time editing notifications
- Supports various content updates
- Has built-in SEO visibility features
- Offers reporting and analytics to improve content
- Provides a self-service portal for customers
Freshdesk Pricing
Freshdesk pricing starts from $18 per month per user.
Bloomfire Alternatives: Quick Comparison Table
| Platforms | Key features | Why it’s a great alternative | Pricing |
| livepro | Hybrid search, decision tree workflows, Lightspeed AI tools, open API integrations, version control, authoring tools | Purpose-built for contact centers and enterprises with complex workflows | Custom pricing |
| ClickUp | AI-powered search, wiki templates, doc collaboration, version control, task integration | Combines productivity and KM in one platform with AI summarization and task conversion | $10/month per user |
| Shelf.io | GenAI search, data filtering, decision trees, analytics | Accurate AI-powered search with flexible integrations and advanced data control | Contact for pricing |
| Guru | Workflow integration, AI knowledge agents, content reminders, duplicate detection, expert filtering | Integrates directly into tools like Slack and Chrome; promotes up-to-date info with AI | $18/month per user |
| Panviva | Omnichannel orchestration, no-code authoring, AI assistant, real-time feedback | Omnichannel guidance with strong editing and UI customization capabilities | Custom pricing |
| Helpjuice | AI search, AI chatbot, translation, 3rd-party integration, content analytics | Great for internal knowledge sharing with robust AI tools and multilingual support | $120/month for 4 users |
| KMS Lighthouse | Centralized knowledge base, AI search, usage analytics | Easy-to-integrate with existing CRM and service tools; powerful contextual insights | $30/month per user |
| eGain | Unified knowledge base, omnichannel support, agent analytics, multilingual content | Customer-service focused KM with support for multiple languages and channels | Custom pricing |
| Notion | Drag-and-drop editor, real-time editing, customizable layout, integrations, version history | Simple, flexible internal tool with collaboration and organization features | $12/month per user |
| Freshdesk | 6-level hierarchy, multilingual support, content SEO, analytics, self-service portal | Combines customer self-service and internal KM; built-in SEO and reporting tools | $18/month per user |
Which Bloomfire Alternative Is Right for You?
Bloomfire may not be suitable if you want more customization, intuitive search, and complex content accuracy.
But choosing the right alternative depends on your needs and knowledge management requirements, whether it’s advanced workflows, faster onboarding, or stronger data governance.
livepro stands out as the top Bloomfire alternative for teams that want a purpose-built knowledge management platform.
The platform offers hybrid search, Lightspeed AI features, version control, a no-code customizable editor, structured decision-tree workflows, deep authoring control, and enterprise-level governance.
Book a free demo with livepro today.
