Gen AI in Customer Support: Tools, Benefits, and Challenges
Explore how gen ai in customer support transforms contact centers with AI-powered knowledge management, voice assistants, and faster resolutions.
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
Explore how artificial intelligence is transforming contact centers with automation, AI-powered assistance, and smart tools that boost agent productivity and customer satisfaction.
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
Will ChatGPT & Claude Replace Knowledge Management Systems?
Explore 6 reasons AI and knowledge management must work together. Even Claude and ChatGPT agree traditional knowledge systems remain essential for accuracy and trust.
Improving Your Knowledge Management Strategy in 5 Steps
Discover key steps to enhance your knowledge management strategy, including centralizing your knowledge base, improving efficiency, and fostering collaboration across teams.
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
Learn how customer service knowledge management enhances the customer experience by providing direct, consistent answers and streamlining support processes.
What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge
Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.
ChatGPT – Knowledge Management is the secret source
livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
