5 Secrets to Boosting Customer Satisfaction with Knowledge Management for Customer Service: The livepro Advantage
In today’s competitive contact center landscape, knowledge management for customer service is essential for improving customer satisfaction. This blog explores five key benefits on how livepro’s powerful knowledge management features help agents deliver faster, more accurate answers, reduce frustration, and ensure consistency across all channels.
Customer Service Knowledge Management: A 2025 Guide
If you run a contact center or support team, you’ve seen how knowledge gaps slow everything down. Agents spend valuable time searching through outdated SOPs or asking colleagues for help, only to give inaccurate answers. Customer service knowledge management addresses this by consolidating all content, including FAQs, workflows, policies, and training guides, into a single […]
We Tried the Top 10 Bloomfire Alternatives – Here’s #1
Discover top Bloomfire alternatives offering better search, content control, and personalization to help your teams find answers faster and stay organized.
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Explore the best knowledge management tools for boosting team efficiency, reducing training time, and delivering accurate answers that keep customers happy.
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
How is livepro Different to SharePoint?
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]
Logan City Council Trailblazing with Chatbots
livepro leading the way with Knowledge Solutionsand Integrations for LGA’s around Australia The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. Logan is already […]
Why you need to Speed up your Customer Service!
One of livepro’s mantras has always been, “it’s about the speed to answer.” So we weren’t surprised to hear that a recent report found that speed was the most important factor in having an excellent customer service experience. More than 18,000 respondents across nine countries took part in the survey, conducted in July and August […]