Gen AI in Customer Support: Tools, Benefits, and Challenges
Explore how gen ai in customer support transforms contact centers with AI-powered knowledge management, voice assistants, and faster resolutions.
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge
Knowledge management in customer service provides the information needed to support and champion your customers before, during, and after the purchase of a product or service.
ChatGPT – Knowledge Management is the secret source
livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.
Empowering Customers Through a Self-Service Strategy
Explore the benefits of self service customer support—from lower costs and faster resolutions to happier customers and more efficient support teams.
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]
Logan City Council Trailblazing with Chatbots
livepro leading the way with Knowledge Solutionsand Integrations for LGA’s around Australia The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. Logan is already […]
