We Tried the Top 10 Bloomfire Alternatives – Here’s #1
While Bloomfire is a useful tool to overcome information silos and get instant relevant answers, it doesn’t suit every business. Here are some Bloomfire drawbacks you should know: In this article, we’ll list the top 10 Bloomfire alternatives that offer better search functionality and knowledge management solutions. What to Look for in a Bloomfire Alternative? […]
Gen AI in Customer Support: Tools, Benefits, and Challenges
Many contact centers struggle with long wait times, inconsistent responses, and agent burnout, making it difficult to maintain service quality. Generative AI in customer support helps businesses handle these challenges with faster resolutions, reduced agent workload, and better experiences. According to HubSpot’s 2024 Annual State of Customer Service Report, 84% of respondents say AI tools […]
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
AI is changing contact centers by handling routine tasks, reducing wait times, and helping agents work more productively. By 2025, 80% of customer interactions will involve AI in some way, allowing businesses to improve accuracy and free up support teams for complex issues. Rather than replacing human agents, AI-powered knowledge management systems and voice assistants […]
Conversational AI in Healthcare: Use Cases, Benefits & Challenges
Healthcare providers face growing patient demands, staffing shortages, and increasing pressure to deliver faster service. Organizations are already adopting AI-driven solutions to handle high call volumes, automate routine inquiries, and improve response times. livepro recognizes this shift, particularly in healthcare contact centers, where AI-powered knowledge management and voice assistants are improving communication and patient experience. […]
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Managing a complex knowledge base manually can be time-consuming, overwhelming, and lead to inaccuracies due to inconsistent content updates. It also prevents teams from giving valuable time to productive tasks, such as onboarding new customers or improving employee efficiency rates. If you’re looking for tools that can streamline knowledge management, boost team productivity, and deliver […]
