How to Build a Knowledge Management Strategy: Steps & Frameworks
Your team has the answers, but those answers are scattered across inboxes, buried in PDFs, or stuck in someone’s head. The result? New hires keep asking the same questions. Junior agents waste time hunting down information. Customers wait while support scrambles between tools. In fact, a recent enterprise knowledge survey found that 47% of professionals […]
Enterprise Knowledge Management Software: 2025 Guide
You lead a department in a complex organization, and you’re responsible for getting policies, processes, and decisions right. But every time your team needs an answer, they ask you, because no one can find anything. The HR playbook is buried in a shared drive, legal’s latest version is attached to an old email, and operations […]
Conversational AI in Banking: Smarter Customer Experience with livepro
Banking customers reach out through chat, phone, apps, and email, often expecting instant, accurate answers. But agents are left switching between systems, searching documents, or relying on outdated content. These gaps slow everything down and drive up average handle time (AHT). The issue is the lack of a reliable knowledge management system that structures information […]
10 Best eGain Alternatives in 2025: (Tried & Compared)
eGain is a useful knowledge management system, but many users complain about its lack of product customization, performance issues, and limited reporting features. Plus, businesses looking for more adaptable and highly specialized solutions may find eGain’s features limited in flexibility. If you’re looking for knowledge management software, this article reviews the 10 best eGain alternatives. […]
How to Improve Your Call Center Customer Experience Strategy
In 2023, Verint found that 77% of businesses believe customer expectations are rising. But for many call centers, and increasingly, across enterprise teams, keeping up is harder than it should be. Agents are stuck switching between tabs when knowledge is scattered and outdated. And when customers are stuck waiting for answers, they don’t care why […]
AI-based Knowledge Management System: Overview, Tools, & Key Features
Traditional knowledge management systems are slow and outdated. They can also require a lot of manual work, making it tough for businesses to retrieve quick and accurate information. That’s why businesses are shifting to AI-based knowledge management systems. This article breaks down the key features of AI-powered knowledge management systems and highlights some of the […]
Knowledge Management Trends and Statistics for 2025
With teams spread out across locations, the need for reliable, cloud-based knowledge management tools has grown. In 2024, the global knowledge management market was valued at $773.6 billion. It’s projected to reach over $3.5 trillion by 2034, showing steady long-term growth. livepro is one of the platforms helping organisations respond to this shift by making […]
10 Best Helpjuice Alternatives in 2025
Helpjuice is a popular choice for building a knowledge base among many enterprises and call center teams. But when scaling a team or needing more flexibility, it might feel limiting. Users often point out the following issues with Helpjuice: In this article, we’ll review the 10 best Helpjuice alternatives. We will compare key features and […]
We Tried the Top 10 Bloomfire Alternatives – Here’s #1
Discover top Bloomfire alternatives offering better search, content control, and personalization to help your teams find answers faster and stay organized.
Gen AI in Customer Support: Tools, Benefits, and Challenges
Explore how gen ai in customer support transforms contact centers with AI-powered knowledge management, voice assistants, and faster resolutions.
