livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
livepro Introduces Luna: A New AI Voice Agent Built for Contact Centers
Luna – Conversational AI Voice Agent Tailored Specifically for Contact Center Applications, Streamlining Customer Service Processes [NEW YORK, 11 December 2024] – livepro, a leader in purpose-built knowledge management for contact centers, announces the launch of Luna, an AI Voice Agent uniquely designed to meet the needs of customer service business units. Luna is the […]
Improving Your Knowledge Management Strategy in 5 Steps
Discover key steps to enhance your knowledge management strategy, including centralizing your knowledge base, improving efficiency, and fostering collaboration across teams.
Leading the Charge in AI-Powered Knowledge Management for Customer Experience
Learn how AI in knowledge management is revolutionizing customer service by enhancing efficiency, improving accuracy, and ensuring compliance through specialized solutions.
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Empowering Customers Through a Self-Service Strategy
Explore the benefits of self service customer support—from lower costs and faster resolutions to happier customers and more efficient support teams.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
How to Calculate the ROI of Knowledge Management
Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.
Insite Partners with livepro Knowledge Management Solutions
Knowledge Management Software Helps Contact Centers CAPE CORAL, Fla., Nov. 11, 2021 /PRNewswire/ — Insite Managed Solutions, a global consulting firm specializing in improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences, formed a strategic alliance with a global company to provide a new service specifically tailored to contact centers. “Our partnership […]
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
