livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Managing a complex knowledge base manually can be time-consuming, overwhelming, and can lead to inaccuracies due to inconsistent content updates. It also prevents teams from giving valuable time to productive tasks such as onboarding new customers or improving employee efficiency rates. If you’re looking for tools that can streamline knowledge management, boost team productivity, and […]
Single Source of Truth: The Knowledge Management Technique
In knowledge-management speak, “single source of truth” or SSoT refers to a trusted source of information relied upon by everyone. It’s all information, in one location, on one platform, managed by the best authority.
livepro Launches on Genesys AppFoundry
livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys AppFoundry connects businesses to the […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]
Logan City Council Trailblazing with Chatbots
livepro leading the way with Knowledge Solutionsand Integrations for LGA’s around Australia The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. Logan is already […]
Why you need to Speed up your Customer Service!
One of livepro’s mantras has always been, “it’s about the speed to answer.” So we weren’t surprised to hear that a recent report found that speed was the most important factor in having an excellent customer service experience. More than 18,000 respondents across nine countries took part in the survey, conducted in July and August […]
