AI-based Knowledge Management System: Overview, Tools, & Key Features
Traditional knowledge management systems are slow and outdated. They can also require a lot of manual work, making it tough for businesses to retrieve quick and accurate information. That’s why businesses are shifting to AI-based knowledge management systems. This article breaks down the key features of AI-powered knowledge management systems and highlights some of the […]
Knowledge Management Trends and Statistics for 2025
With teams spread out across locations, the need for reliable, cloud-based knowledge management tools has grown. In 2024, the global knowledge management market was valued at $773.6 billion. It’s projected to reach over $3.5 trillion by 2034, showing steady long-term growth. livepro is one of the platforms helping organisations respond to this shift by making […]
10 Best Helpjuice Alternatives in 2025
Helpjuice is a popular choice for building a knowledge base among many enterprises and call center teams. But when scaling a team or needing more flexibility, it might feel limiting. Users often point out the following issues with Helpjuice: In this article, we’ll review the 10 best Helpjuice alternatives. We will compare key features and […]
We Tried the Top 10 Bloomfire Alternatives – Here’s #1
Discover top Bloomfire alternatives offering better search, content control, and personalization to help your teams find answers faster and stay organized.
Gen AI in Customer Support: Tools, Benefits, and Challenges
Explore how gen ai in customer support transforms contact centers with AI-powered knowledge management, voice assistants, and faster resolutions.
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
Explore how artificial intelligence is transforming contact centers with automation, AI-powered assistance, and smart tools that boost agent productivity and customer satisfaction.
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
Will ChatGPT & Claude Replace Knowledge Management Systems?
Explore 6 reasons AI and knowledge management must work together. Even Claude and ChatGPT agree traditional knowledge systems remain essential for accuracy and trust.
Improving Your Knowledge Management Strategy in 5 Steps
Discover key steps to enhance your knowledge management strategy, including centralizing your knowledge base, improving efficiency, and fostering collaboration across teams.
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]