Slite vs Notion 2026: Features & Pricing Compared
We’ve analyzed Slite and Notion, two leading platforms in the productivity and documentation space, and found that each serves a distinct purpose for modern teams. Slite is a knowledge management and documentation platform built for structured and team-wide information sharing. Notion offers a flexible workspace for notes, wikis, and project tracking, ideal for teams who […]
Customer Service Knowledge Management: A 2025 Guide
If you run a contact center or support team, you’ve seen how knowledge gaps slow everything down. Agents spend valuable time searching through outdated SOPs or asking colleagues for help, only to give inaccurate answers. Customer service knowledge management addresses this by consolidating all content, including FAQs, workflows, policies, and training guides, into a single […]
Knowledge Management Trends and Statistics for 2025
With teams spread out across locations, the need for reliable, cloud-based knowledge management tools has grown. In 2024, the global knowledge management market was valued at $773.6 billion. It’s projected to reach over $3.5 trillion by 2034, showing steady long-term growth. livepro is one of the platforms helping organisations respond to this shift by making […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Knowledge Management ROI: How to Calculate & Measure It
Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
How is livepro Different to SharePoint?
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is […]
Compliance and Knowledge Management Systems
For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]