Gen AI in Customer Support: Tools, Benefits, and Challenges
Many contact centers struggle with long wait times, inconsistent responses, and agent burnout, making it difficult to maintain service quality. Generative AI in customer support helps businesses handle these challenges with faster resolutions, reduced agent workload, and better experiences. According to HubSpot’s 2024 Annual State of Customer Service Report, 84% of respondents say AI tools […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
Leading the Charge in AI-Powered Knowledge Management for Customer Experience
The race to adopt AI is intensifying especially in Customer Service. As organizations strive to enhance service delivery, stay competitive and reduce costs, it is crucial to leverage innovative technologies effectively. livepro has become the trailblazer in knowledge management AI, particularly for contact centers, setting a benchmark for the industry. Our commitment to innovation, security, […]
ChatGPT – Knowledge Management is the secret source
livepro has started exploring what ChatGPT can do to improve the way we deliver answers to customers and make livepro even easier to use.
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
