If you’re searching for a comparison between Helpjuice and Document360, chances are your current knowledge base isn’t keeping up. Your team is stuck answering the same questions, dealing with outdated content, or struggling to find the right information across systems.
You need a knowledge management system that helps your team find answers quickly, stay consistent across channels, and scale without chaos.
In this article, we’ll compare Helpjuice vs Document360. You’ll see how both software options compare on usability, search, structure, collaboration, and compliance. We’ll also introduce a third option built for teams that need speed, accuracy, and control at scale.
What is Helpjuice?
Helpjuice is a knowledge management platform that helps mid-sized companies improve internal collaboration and customer self-service. It’s used by support, IT, and operations teams to centralize knowledge, reduce repeat questions, and make information easier to access.
The platform supports customizable knowledge bases with real-time editing and advanced search, tailored to each team’s needs.
Helpjuice Key Features
Here are the key features of Helpjuice:
- Content management: Organizes articles using categories, version history, metadata, and internal linking for easy navigation and long-term structure.
- WYSIWYG editor with HTML/CSS support: Allows users to create and format content using a visual editor, with optional custom code for advanced layout control.
- Real-time collaboration: Allows teams to co-edit, comment, and manage approvals in shared articles with version control.
- Advanced search: Uses AI-powered search to deliver instant results across formats, with category filtering and usage analytics to improve content discoverability.
- Multilingual support: Supports over 300 languages with auto-detection, AI translation, and custom localization settings for global teams.
- Custom branding: Lets you customize the entire knowledge base using your company’s domain, theme, and design preferences for a consistent experience.
- User access control: Provides role-based permissions and internal access settings to manage who can view, edit, or publish content by team or function.
- Article performance analytics: Tracks search patterns, article views, drop-off points, and content gaps to help improve accuracy and relevance.
- AI-powered assistant: Uses AI to support search, keyword tagging, chatbot responses, content suggestions, and step-by-step tutorials with Wizardshot.
- Integrations and API access: Connects with tools like Zendesk, Salesforce, Teams, and Slack, and offers open API access for custom workflows and embeds.
Learn more: Helpjuice Alternatives
Helpjuice Pricing
Helpjuice offers flat-rate pricing starting at $200 per month for up to 16 users. Custom quotes are available for larger teams.
Helpjuice Reviews
What users like about Helpjuice:
- Easy-to-use editor with simple formatting
- Responsive customer support
- Helpful analytics and reporting tools
- Customizable branding and layouts
- Fast article publishing and updates
What users don’t like about Helpjuice:
- Formatting tools can be limited
- Some customization features are hard to access
- Pop-ups on login feel disruptive
- No built-in chat support
- Difficult to edit complex articles
Review #1: “Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed.” — Kathryn W.
Review #2: “The search function can sometimes be a little wonky. It’ll at times dig deep into articles to find the right data, but other times it will show you a wide variety of articles that are not close to your search topic.” — User.
Customer Rating
What is Document360?
Document360 is a knowledge management platform that helps mid-sized to large businesses create and share help articles, SOPs, and manuals. It’s used by support, product, and operations teams to organize content for both internal and customer-facing use.
The platform includes structured authoring tools and AI-powered search to help teams maintain accuracy and deliver consistent answers.
Document360 Key Features
Here are the key features of Document360:
- Hybrid editor: Combines WYSIWYG and Markdown editors so teams can write content using their preferred format.
- Version control: Tracks every change and lets teams roll back to previous versions if needed.
- Role-based access: Assigns roles like reader, editor, or admin, and sets permissions at the article, category, or group level.
- Multiple workspaces: Lets teams create separate internal and public knowledge base sites for different products or audiences.
- Custom branding: Supports logo uploads, custom domains, and layout tweaks to match company branding.
- Article categorization: Organizes content into folders, subfolders, and tags for better navigation.
- Advanced search with filters: Uses predictive search and category filters to help users find content quickly.
- Internal comments: Allows team members to leave notes and feedback directly inside draft articles.
- Multilingual support: Manages content in multiple languages with tools for translation and localization.
- Tool integrations: Connects with platforms like Slack, Teams, Zendesk, Intercom, and others through native integrations.
Document360 Pricing
Document360 offers three pricing plans: Startup, Business, and Enterprise. While pricing isn’t listed on the website, third-party sources suggest that plans start at around $99 per month for small teams. Pricing can scale up to $499 per month for larger organizations that need advanced features and higher security.
Document360 Reviews
What users like about Document360:
- Easy-to-use layout with minimal training required
- Helpful customer success team for onboarding and support
- Useful authoring tools for structured documentation
- Flexible setup to match business-specific workflows
- Clear visibility into how customers interact with documentation
What users don’t like about Document360:
- Some bugs when assigning users to groups
- Missing basic tools like built-in spell check
- Limited customization in certain editor views
- Unclear account ownership during onboarding
- Occasional issues with adding users or roles
Review #1: “A thorough product for a knowledge base site builder. Has a lot of functionality to develop your sites. Doc 360 has a lot of tools which would cater for pretty much all you need. I feel some areas of Doc360 could be simplified a bit better, but overall a good product.” — Adam K.
Review #2: “I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless.” — Björn B.
Customer Rating
Helpjuice vs Document360: Feature by Feature Comparison
Here’s the feature-by-feature comparison between Helpjuice and Document360:
Helpjuice Offers a Simple WYSIWYG Editor; Document360 Supports Both Markdown and WYSIWYG
Helpjuice gives writers a clean WYSIWYG experience for writing and formatting articles without code. Document360 supports both Markdown and WYSIWYG, making it easy to switch between structured text and styled formatting based on the team’s preferences.
Helpjuice Leverages AI for Search and Article Creation; Document360 Uses AI-Powered Eddy for Article Insights and Assistance
Helpjuice uses AI to support content creation and guide users to answers through intelligent search. Document360’s Eddy assistant helps teams surface gaps, improve article quality, and manage updates using AI-driven content insights.
Helpjuice Translates Automatically into 300+ Languages; Document360 Supports Manual Localization & Versioning
Helpjuice provides automatic translation and language switching for over 300 languages. Document360 gives localization teams full control over translated versions with language-specific workflows and structured versioning.
Document360 Offers Nested Categories and Tag Management; Helpjuice Uses Intelligent Categorization and Glossaries
Document360 allows teams to organize content using multi-level categories and bulk tagging tools. Helpjuice supports intuitive content structuring through dynamic categories, internal links, and glossary terms that guide readers.
Helpjuice Focuses on Publishing and Article Planning; Document360 Supports Full Article Lifecycle Management
Helpjuice enables content teams to plan, publish, and manage content calendars using an article planner. Document360 manages the full article lifecycle, including drafts, reviews, approvals, and scheduled publishing.
Document360 Supports Word Imports and PDF Exports; Helpjuice Offers Mass Uploads and API-Based Imports
Document360 helps teams repurpose existing content by importing from Word and exporting articles to PDF. Helpjuice speeds up content migration with bulk article uploads and API-powered imports from other sources.
Document360 Supports Inline Comments and Article Workflows; Helpjuice Focuses on Real-Time Collaboration and Approval Flows
Document360 enables reviewers to leave comments within the article and track steps in a custom workflow. Helpjuice supports live collaboration, content approvals, and version tracking in a shared editing environment.
Document360 Has Granular Version Tracking; Helpjuice Offers Basic Revision History
Document360 tracks every edit and shows changes across different article versions with a side-by-side viewer. Helpjuice provides access to past versions, letting editors restore or compare earlier content.
Helpjuice Provides Visual Branding Themes; Document360 Allows Deep Custom CSS & JavaScript Customization
Helpjuice lets teams apply branded visuals using pre-built themes and simple customization tools. Document360 supports deeper branding through custom CSS and JavaScript for layout, design, and interactivity.
Helpjuice Restricts by User, IP, and Role; Document360 Adds Category-Level Access & Security Groups
Helpjuice secures content access by defining roles, IP restrictions, and user-based permissions. Document360 adds layered security with category-specific access and reusable permission groups for larger teams.
Helpjuice Integrates with 100+ Tools via Zapier; Document360 Offers More Native Integrations & APIs
Helpjuice connects with a wide range of tools through Zapier and supports API-based workflows. Document360 offers built-in integrations with help desks, CRMs, and project tools, along with extensive API coverage.
Helpjuice Offers AI-Driven Search Analytics; Document360 Tracks User Behavior, Broken Links, and Search Gaps
Helpjuice gives insights into how users search and interact with articles using AI analytics. Document360 delivers detailed metrics on article performance, broken links, search trends, and user behavior patterns.
Quick Feature Comparison Table: Helpjuice vs Document360
| Feature | Helpjuice | Document360 |
| Editor | ⭐⭐⭐⭐ Clean WYSIWYG editor with HTML/CSS support for formatting and layout control. | ⭐⭐⭐ Hybrid editor supports Markdown and WYSIWYG, but editing UI has a learning curve. |
| AI Assistance | ⭐⭐⭐⭐ Includes AI search, keyword tagging, chatbot, and tutorial builder (Wizardshot). | ⭐⭐⭐ Eddy provides article insights, but lacks creation tools and interactive guidance. |
| Multilingual Support | ⭐⭐⭐⭐ Auto-translation, 300+ languages, and live switching with AI-powered detection. | ⭐⭐⭐ Manual translation management and versioning for each language. |
| Content Structure | ⭐⭐⭐ Category trees, glossaries, and internal links help guide users. | ⭐⭐⭐⭐ 6-level nested categories, tag management, and reordering for complex hierarchies. |
| Publishing Workflow | ⭐⭐⭐ Basic article planner and approval flows with scheduling support. | ⭐⭐⭐⭐ Full lifecycle workflow from draft to review with visual status and roles. |
| Import/Export | ⭐⭐⭐⭐ Bulk uploads and API imports speed up migration. | ⭐⭐⭐⭐ Import Word docs, export to PDF with layout control for internal/external use. |
| Collaboration & Review | ⭐⭐⭐⭐⭐ Real-time co-editing and approvals with threaded comments. | ⭐⭐⭐ Inline comments and workflows, but less fluid in fast-paced team edits. |
| Version Control | ⭐⭐⭐ Restore and view earlier versions with basic revision logs. | ⭐⭐⭐⭐ Detailed version history with diff viewer and rollback by section. |
| Branding Customization | ⭐⭐⭐ Visual themes and layout tweaks without code. | ⭐⭐⭐⭐ Custom CSS/JS support for complete design control. |
| Access & Security | ⭐⭐⭐ Role-based access, IP restrictions, and SSO. | ⭐⭐⭐⭐ Category-level permissions and security groups for large-scale control. |
| Integrations | ⭐⭐⭐ Zapier, API, and a few direct integrations. | ⭐⭐⭐⭐ Native integrations with Slack, Intercom, CRMs, localization tools, and APIs. |
| Analytics | ⭐⭐⭐⭐ Tracks search patterns, usage gaps, and article performance. | ⭐⭐ Basic user analytics, but lacks depth in search and behavior insights. |
livepro: A Better Alternative to Helpjuice vs Document360 for Enterprises and Contact Centers
livepro is a purpose-built knowledge management system designed for customer service and enterprise teams that need fast, accurate access to information.
Unlike Helpjuice and Document360, livepro is built for teams that need fast, accurate knowledge delivery across both customer-facing and internal operations. livepro is an AI-based knowledge management system that delivers real-time answers through voice, chat, and agent-assisted channels across departments like HR, IT, Legal, and Finance.
Let’s explore livepro’s key features to see why teams across industries choose it over Helpjuice and Document360.
Lightspeed Search for Instant and Accurate Answers
Helpjuice users often complain that the search feature doesn’t recognize misspellings. When the system can’t understand imperfect queries, users waste time scanning full articles or asking others for help.
livepro’s Lightspeed Search uses natural language processing and vector search to understand intent. It returns the exact sentence or paragraph that answers the question, even if the wording is unclear or contains typos.
For example, if a healthcare employee searches for “insulin dose rules,” livepro will surface the approved section from your clinical protocol. It recognizes that “insulin administration guidelines” means the same thing, even if the wording is different.
livepro’s AI features also include AI Overview. When users search for an answer, it generates a plain-language summary from approved content. The summary also links to the source content.
The search works inside tools like CRMs, chat systems, and intranets, so users stay in flow and get answers in seconds. This makes it a powerful addition to your knowledge management strategy, especially for teams that rely on fast and context-aware answers.
Maintain Knowledge Integrity with Built-In Governance Tools
Many Helpjuice users complain that restricting access to specific content is complicated. This often forces teams to pay for additional user licenses or set up manual workarounds like tokenized URLs.
livepro gives you built-in governance tools to control access, review updates, and maintain audit history in one system. You can assign roles, track changes, and automate reviews without adding seats or relying on external links.
Here’s how livepro helps teams stay compliant at scale in highly regulated industries:
- Route feedback to the right person with full visibility for managers, SMEs, and contributors
- Track every change with version control and restore previous versions when needed
- Compare edits side by side using the built-in visual comparison tool
- Set review dates to keep knowledge accurate and aligned with compliance cycles
- Schedule article releases using structured publishing workflows
- Assign authors, reviewers, and SMEs through customizable workflows
- Restrict access by role, department, or location
- Share drafts with SMEs and log input with full audit history
- Meet enterprise compliance with SOC 2, Microsoft 365 Certification, and secure infrastructure.
Import, Author, and Personalize Content at Scale
Document360 users often encounter formatting issues when uploading documents from Word or Google Docs. Some users mention that fixing spacing and bullets in every article becomes a manual task.
livepro fixes this with the Source Documents feature. Small to medium-sized businesses can upload content in bulk, and livepro reads, restructures, and formats it. The system applies templates, suggests improvements, and turns your source files into usable answers that are easy to manage.
With AI Authoring tools, teams can also build workflows using drag-and-drop tools and personalize what each user sees based on their role or department.
Here’s how livepro helps you create and personalize content at scale:
- Import source files: Upload Word, Excel, PDF, or PowerPoint files and convert them into structured, searchable articles inside the knowledge base.
- Clean up formatting: Use AI to fix spacing, lists, and layout without rewriting or manually editing each section.
- Apply templates: Structure articles using prebuilt templates that match your brand’s content standards and formats.
- Build step guides: Create interactive workflows or decision trees using a drag-and-drop tool that maps steps clearly.
- Edit with control: Use a familiar WYSIWYG editor that lets authors write and format content with full structure control.
- Personalize access: Show users only the articles relevant to their department, role, or region for faster adoption.
- Assign SME owners: Give subject matter experts direct ownership of content with tracked review and update history.
- Train content teams: Equip authors and reviewers with livepro-led training on writing clear, structured, and accurate articles.
Learn more on why livepro is considered one of the best Enterprise knowledge management software.
Serve Customers Anywhere with Self-Service Solutions
Without a reliable knowledge management tool, support teams face repeated tickets, long queues, and inconsistent answers across channels. This leads to higher handle times, lower satisfaction, and more pressure on agents.
livepro offers self-service solutions that publish your approved knowledge to websites, apps, and customer portals using one central source of truth.
Here’s how livepro serve customers using your knowledge base:
- WebAnswers: Connect your internal knowledge base directly to your website using API-based delivery. When customers ask a question, the system returns accurate, approved answers instantly, matching internal guidance without duplicating content.
- OpenAccess: Launch a fully hosted help site using livepro’s built-in platform. Publish customer-facing knowledge from the same system agents use, with federated search across internal and public sources for fast, unified answers.
- Luna Voice Agent: Deliver 24/7 phone support through livepro’s AI-powered voice assistant. Luna responds using your approved knowledge, so customers get clear answers even outside support hours without needing to wait for an agent.
Unlike Document360, which users often find difficult to use on mobile, livepro delivers consistent answers across all devices and channels.You can serve knowledge through chatbots, apps, or IVR without creating duplicate content or managing separate systems.
For example, a BPO using livepro can surface client-specific FAQs and process steps inside its customer portals or mobile apps. Call center agents or end users can search for terms like “billing issue” or “account reset” and get the right answer instantly, whether they’re on a phone call, live chat, or browsing the help center. This keeps handle times low and ensures consistent responses across teams and channels.
Track Engagement and Gaps with AI Analytics and Dashboards
Document360 users find the analytics dashboard limited. Some users mention using workarounds to get user-level insights, which slows down reviews and weakens decision-making.
livepro gives you full visibility with real-time dashboards and AI-powered analytics. The system tracks how employees use knowledge, which articles they access, what they search, and where they drop off.
For example, if the CX department of a local government searches for “claims policy” and finds no helpful results, livepro flags it. Managers can update the article or publish new content to fill the gap before it affects performance.
The dashboard updates automatically so you can track usage by team, department, or region. It also highlights patterns over time, like a spike in searches after a policy change or a drop in engagement during onboarding. This is valuable for nonprofit organizations that rely on rotating staff or volunteers, where onboarding and consistent access to information are critical.
For compliance-driven teams, livepro also records who viewed what and when. This creates a full audit trail tied to knowledge access, helping you stay ready for internal checks and external audits.
If you need deeper reporting, livepro connects to your existing analytics tools. Data syncs in real time, giving you a single source of truth to manage quality, support reviews, and improve service outcomes.
livepro Integrations
livepro connects with the tools your support and enterprise teams already use, so you can deliver knowledge without switching systems.
livepro offers integrations with the following platforms:
- Genesys Cloud: Suggests answers based on IVR paths and customer intent, displayed directly in the agent desktop
- NICE CXone: Delivers knowledge tied to call context for faster response inside the CXone interface
- Salesforce: Surfaces articles next to cases or records so teams can respond using approved knowledge
- Zendesk: Embeds knowledge inside tickets and chats to reduce handling time and ensure consistency
- Microsoft Teams: Lets teams search, share, and pin knowledge articles directly in chats or channels
- Slack: Allows users to find and share verified answers without leaving the conversation
- Microsoft Dynamics CRM: Provides context-aware knowledge suggestions tied to sales or service workflows
- Okta: Enables secure access with single sign-on and role-based permissions across platforms
livepro also supports API and batch integrations, so you can connect custom systems or sync large volumes of data when needed.
livepro Pros and Cons
Pros
- Reduces call escalations by delivering consistent answers across every channel
- Speeds up onboarding with guided search, workflows, and decision trees
- Helps teams stay compliant with built-in governance and audit history
- Improves agent and employee confidence by surfacing only approved knowledge
- Cuts handle time with AI-powered suggestions and real-time summaries
- Increases self-service adoption across web, mobile, chat, and voice
- Makes enterprise rollout easier with API, SSO, and role-based controls
- Boosts knowledge accuracy with automated reviews and version tracking
- Helps managers close content gaps using usage and search analytics
- Supports cross-department knowledge sharing from one platform
Cons
- Some users may need guidance on setting up advanced workflows, but livepro’s support team walks through configuration
- Customizing roles and permissions may require planning, especially for large teams, but templates and best practices are available
livepro Pricing
livepro offers three pricing plans: Flex, Premium, and Enterprise.
Contact our team to get a customized quote based on your organization’s size, support needs, and integration goals.
livepro Reviews
What users like about livepro:
- Easy for new and experienced teams to use right away
- Highly responsive support that solves issues fast
- Consistent answers across channels from a single source of truth
- Built-in feedback and governance tools for better control
- Fast, reliable search that helps users find what they need on the first try
- Seamless integrations with CRMs, IVRs, and enterprise systems
- Clear onboarding and helpful training from livepro experts
- Customizable layouts and branding without heavy setup
What users don’t like about livepro:
- Setting roles and permissions can take time in large teams
- Admin workflows for category management may require extra training
- Some users want more visual tools, like screenshot upload in feedback
Review #1: “livepro has empowered our employees with easy access to the information they need, when they need it. This has improved efficiency, reduced training time, and fostered a culture of knowledge sharing across our organization.” — Jessica M.
Review #2: “livepro makes locating information and processes so easy, and from an admin perspective is so helpful to track usage, version history. It gives you all the tools you need to make content easy to find and understand.” — Catlin R.
Customer Rating
Quick Comparison: livepro vs Helpjuice vs Document360
| Software | Key Features | Best For | Overall Rating |
| livepro | AI-powered search, real-time answer delivery, role-based permissions, workflow tools, deep integrations, audit trails, and omnichannel self-service (WebAnswers, OpenAccess, Luna) | Enterprise and support teams that need fast, accurate, and compliant knowledge delivery across chat, voice, and apps | ⭐ 4.9 |
| Helpjuice | Clean WYSIWYG editor, AI-based search, real-time collaboration, multilingual auto-translation, simple layouts | Mid-sized support and operations teams building fast internal knowledge bases | ⭐ 4.6 |
| Document360 | Hybrid Markdown/WYSIWYG editor, granular access control, nested folders, multilingual support, structured workflows | Product, IT, and technical teams managing complex SOPs or structured documentation | ⭐ 4.5 |
Helpjuice vs Document360: Which Is Better?
Choosing between Helpjuice vs Document360 comes down to your team’s goals.
Helpjuice is great for mid-sized businesses managing internal articles with a clean editor and simple search. Document360 works well for technical teams creating structured SOPs with version control and Markdown support.
But if your priority is fast, accurate answers across web, chat, voice, and internal systems, livepro is purpose-built for it. Designed for CX, support, and enterprise use, it combines AI search, smart governance, and deep integrations so teams can deliver knowledge at scale, stay compliant, and reduce handle time without switching tools.
Outgrow the Limitations of Helpjuice and Document360 with livepro
Helpjuice simplifies article publishing. Document360 supports structured documentation. livepro does both, and adds fast AI-powered delivery across every service channel.
It combines guided search, role-based access, content workflows, and audit-ready governance in one platform. With these capabilities in one place, you can manage knowledge at scale, meet compliance, and support voice, chat, and internal systems without switching tools.
Need AI-powered answers, compliance control, and support-ready workflows? Book a demo with livepro and see what your knowledge management system should be doing.
