Latest News And Articles

Arming your CX Staff with a Knowledge Management System

When it comes to managing documents, data, policies and knowledge to support your team, you need to decide between choosing between a file manager (applications like SharePoint or a purpose-built Knowledge Management System for your organisation.

When it comes to choosing a Knowledge Base Software provider for your organisation, the quickest and cheapest option can be going for a Knowledge add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System that is purpose built for customer experience, data accuracy, [...]
When we talk about Project Collaboration Software, we often think of them as platforms popular with IT Departments because of their popularity in this industry and the support they provide in a team knowledge environment. When your organisation is considering a Knowledge Management System, it’s important you pick one that has been specifically designed for [...]
When it comes to managing documents, data, policies and knowledge to support your team, you need to decide between choosing between a file manager (applications like SharePoint or a purpose-built Knowledge Management System for your organisation.
By now, you may have adjusted to the fact that some of the wide-ranging effects of the COVID-19 pandemic will be with us for good. This means Knowledge Management Systems are now more important than ever. Many organisations have converted to full-time work-from-home arrangements in response to government-imposed closures, and not everyone is keen to [...]
Knowledge Management Feature Must-Haves
A little background on Knowledge Management Software and it’s features… If you’re new to the world of Knowledge Management Software, don’t worry! There’s a lot to learn and I have spent the last 6 months. First of all, learning the ins and outs of what makes a GREAT Knowledge Management platform. livepro is an intuitive [...]
Compliance in customer service knowledge management
For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your [...]