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knowledge management software cost cutting

5 Ways to Cut Contact Center Costs

In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..

Customer self service
A self-service strategy that helps customers help themselves not only benefits your business' bottom line, but also increases customer satisfaction.
knowledge management strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
knowledge management software cost cutting
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service.....
How to calculate the ROI of knowledge management
Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.
Knowledge Governance
Knowledge governance is a practical tool to ensure the success of your Knowledge Management Software. After all, if there’s no oversight and control, users will inevitably go back to what they’re most familiar with—their old, siloed filing systems and document management tool.
Single source of truth
In knowledge-management speak, “single source of truth” or SSoT refers to a trusted source of information relied upon by everyone. It’s all information, in one location, on one platform, managed by the best authority.
Insite's livepro launch
Knowledge Management Software Helps Contact Centers CAPE CORAL, Fla., Nov. 11, 2021 /PRNewswire/ — Insite Managed Solutions, a global consulting firm specializing in improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences, formed a strategic alliance with a global company to provide a new service specifically tailored to contact centers. “Our partnership [...]
customer science interview
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is [...]
Best internal knowledge base
Ever since humans invented written language, we have been recording and accumulating information in various kinds of knowledge bases. While books, scrolls, clay tablets were used in the ancient eras, in a digital world, knowledge management software helps store and manage valuable information and findings. Efficient knowledge management strategy has been made possible with the [...]
contact centre software knowledge management
Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. Maintaining the same [...]