Knowledge Management Solutions - Blog

Why livepro? When it comes to Knowledge Bases and Knowledge Management Solutions (KMS) there are many different options and brands to consider. You may have used many different systems, you might be familiar with the KMS you have always used or you might never have used one at all and transitioning from a file manager [...]
Knowledge Management Systems
Breaking Down Ticketing Systems vs Knowledge Bases for Support When it comes to Knowledge Management Systems and Knowledge Base Software offerings, ticketing systems like Zendesk Guide and many others offer a self-service knowledge base as part of their product suite. These systems are commonly used in contact centres with heavy customer support activity. Some of [...]
When it comes to choosing a Knowledge Base Software provider for your organisation, the easy option can be going for an off the shelf Knowledge Base (KBS) suite add-on within your current CRM, Cloud manager or Project Collaboration Provider. The recommended option is going with a standalone Knowledge Management System that is purpose built for [...]
When we talk about Project Collaboration Software, we often think of them as platforms popular with IT Departments because of their popularity in this industry and the support they provide in a team knowledge environment. When your organisation is considering a Knowledge Management System, it’s important you pick one that has been specifically designed for [...]
When it comes to managing documents, data, policies and knowledge to support your team, you need to decide between choosing between a file manager (applications like SharePoint or a purpose-built Knowledge Management System for your organisation.
livepro or sharepoint kms
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is [...]
By now, you may have adjusted to the fact that some of the wide-ranging effects of the COVID-19 pandemic will be with us for good. This means Knowledge Management Systems are now more important than ever. Many organisations have converted to full-time work-from-home arrangements in response to government-imposed closures, and not everyone is keen to [...]
Knowledge Management Feature Must-Haves
A little background on Knowledge Management Software and it’s features… If you’re new to the world of Knowledge Management Software, don’t worry! There’s a lot to learn and I have spent the last 6 months. First of all, learning the ins and outs of what makes a GREAT Knowledge Management platform. livepro is an intuitive [...]
what is knowledge management?
Justin Tippett, from CX Central and Brad Shaw, CEO of livepro, discuss how a Knowledge Management Tool can help your call centre. Above all they discuss what you can achieve by implementing a KM tool. The complexity of the calls continuing to increase (thanks to self-service reducing the simple ones). As a result, the call [...]
Compliance in customer service knowledge management
For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your [...]