Leading the Charge in AI-Powered Knowledge Management for Customer Experience
The race to adopt AI is intensifying especially in Customer Service. As organizations strive to enhance service delivery, stay competitive and reduce costs, it is crucial to leverage innovative technologies effectively. livepro has become the trailblazer in knowledge management AI, particularly for contact centers, setting a benchmark for the industry. Our commitment to innovation, security, […]
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
How to Calculate the ROI of Knowledge Management
Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.
Insite Partners with livepro Knowledge Management Solutions
Knowledge Management Software Helps Contact Centers CAPE CORAL, Fla., Nov. 11, 2021 /PRNewswire/ — Insite Managed Solutions, a global consulting firm specializing in improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences, formed a strategic alliance with a global company to provide a new service specifically tailored to contact centers. “Our partnership […]
The Science of Knowledge Management
You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]
Strategically Deploying Knowledge Management Software
Ever since humans invented written language, we have been recording and accumulating information in various kinds of knowledge bases. While books, scrolls, clay tablets were used in the ancient eras, in a digital world, knowledge management software helps store and manage valuable information and findings. Efficient knowledge management strategy has been made possible with the […]
How the right Contact Centre Software Creates Happy Staff
Encourage and Support Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. […]
