livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
livepro Introduces Luna: A New AI Voice Agent Built for Contact Centers
Luna – Conversational AI Voice Agent Tailored Specifically for Contact Center Applications, Streamlining Customer Service Processes [NEW YORK, 11 December 2024] – livepro, a leader in purpose-built knowledge management for contact centers, announces the launch of Luna, an AI Voice Agent uniquely designed to meet the needs of customer service business units. Luna is the […]
Improving Your Knowledge Management Strategy in 5 Steps
In today’s fast-paced and information-driven world, an effective knowledge management (KM) strategy is vital for any organization. It not only streamlines operations but also fosters innovation, enhances customer service, and boosts employee engagement. Here are five key steps to improve your knowledge management strategy and ensure your organization thrives in the competitive landscape. Step 1: […]
Leading the Charge in AI-Powered Knowledge Management for Customer Experience
The race to adopt AI is intensifying especially in Customer Service. As organizations strive to enhance service delivery, stay competitive and reduce costs, it is crucial to leverage innovative technologies effectively. livepro has become the trailblazer in knowledge management AI, particularly for contact centers, setting a benchmark for the industry. Our commitment to innovation, security, […]
livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers
19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
How to Calculate the ROI of Knowledge Management
Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.
Insite Partners with livepro Knowledge Management Solutions
Knowledge Management Software Helps Contact Centers CAPE CORAL, Fla., Nov. 11, 2021 /PRNewswire/ — Insite Managed Solutions, a global consulting firm specializing in improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences, formed a strategic alliance with a global company to provide a new service specifically tailored to contact centers. “Our partnership […]
