livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers

19 February 2024 — livepro a leading provider of Knowledge Management solutions tailored for contact centers, is proud to be the first to market launching a revolutionary product, LightspeedAI. This cutting-edge generative AI tool is seamlessly integrated into the livepro Knowledge Management System, offering a ground-breaking solution for new users looking to migrate existing documentation, […]

How Do You Develop a Knowledge Management Strategy

How Livepro develop a knowledge management strategy

A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.

5 Ways to Cut Contact Center Costs

Cut cost with KMS Automation- Livepro

In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..

How to Calculate the ROI of Knowledge Management

knowledge management roi

Finding a reliable method of calculating the Return on Investment (ROI) for a contact centre when changing or choosing a knowledge management software is an issue many professionals struggle with. The difficulties come down to the many variables and metrics each business uses to measure the financial impact of knowledge management software on a certain initiative.

Insite Partners with livepro Knowledge Management Solutions

insight partners with livepro

Knowledge Management Software Helps Contact Centers CAPE CORAL, Fla., Nov. 11, 2021 /PRNewswire/ — Insite Managed Solutions, a global consulting firm specializing in improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences, formed a strategic alliance with a global company to provide a new service specifically tailored to contact centers. “Our partnership […]

The Science of Knowledge Management

todd gorsuch interview

You’d never guess that Todd Gorsuch is a micromolecular biologist by trade. However, there are small (pardon the pun) signs. It’s in the way he notices the details about a Knowledge Management System, and understands how every part should be synthesised, modified, and interconnected to benefit its users. What Todd brings to customer service is […]

Strategically Deploying Knowledge Management Software

Ever since humans invented written language, we have been recording and accumulating information in various kinds of knowledge bases. While books, scrolls, clay tablets were used in the ancient eras, in a digital world, knowledge management software helps store and manage valuable information and findings. Efficient knowledge management strategy has been made possible with the […]

How the right Contact Centre Software Creates Happy Staff

contact center software happy staff

Encourage and Support Doing the same mundane tasks daily can get tedious, causing employee productivity to come to a standstill and hindering staff motivation. At a call centre, things aren’t much different. From providing exceptional customer experience to analysing customer calls and coming up with on-the-go solutions, the staff have a lot on their plates. […]

How Multichannel Knowledge Management Creates An Adaptable Workplace

knowledge management adaptive workforce

In the past few years, workplaces have been continuously evolving by adopting several assistive technologies and tools. IT strategies are constantly transforming the way employees work, giving them lots of flexibility and adaptive methods that lead to more productive and efficient work strategies. Ever since the pandemic pushed us into mandatory remote working environments, the […]