Gen AI in Customer Support: Tools, Benefits, and Challenges
Many contact centers struggle with long wait times, inconsistent responses, and agent burnout, making it difficult to maintain service quality. Generative AI in customer support helps businesses handle these challenges with faster resolutions, reduced agent workload, and better experiences. According to HubSpot’s 2024 Annual State of Customer Service Report, 84% of respondents say AI tools […]
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
AI is changing contact centers by handling routine tasks, reducing wait times, and helping agents work more productively. By 2025, 80% of customer interactions will involve AI in some way, allowing businesses to improve accuracy and free up support teams for complex issues. Rather than replacing human agents, AI-powered knowledge management systems and voice assistants […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Transforming Knowledge Management with livepro’s AI-Powered Solutions As the landscape of customer support continues to evolve, livepro is at the forefront of innovation, empowering organizations with AI-driven solutions that redefine AI knowledge management. Our comprehensive suite of AI features, products, and integrations helps teams deliver fast, accurate, and consistent answers, improving both agent efficiency and customer […]
Conversational AI in Healthcare: Use Cases, Benefits & Challenges
Healthcare providers face growing patient demands, staffing shortages, and increasing pressure to deliver faster service. Organizations are already adopting AI-driven solutions to handle high call volumes, automate routine inquiries, and improve response times. livepro recognizes this shift, particularly in healthcare contact centers, where AI-powered knowledge management and voice assistants are improving communication and patient experience. […]
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Managing a complex knowledge base manually can be time-consuming, overwhelming, and can lead to inaccuracies due to inconsistent content updates. It also prevents teams from giving valuable time to productive tasks such as onboarding new customers or improving employee efficiency rates. If you’re looking for tools that can streamline knowledge management, boost team productivity, and […]
livepro Introduces Luna: A New AI Voice Agent Built for Contact Centers
Luna – Conversational AI Voice Agent Tailored Specifically for Contact Center Applications, Streamlining Customer Service Processes [NEW YORK, 11 December 2024] – livepro, a leader in purpose-built knowledge management for contact centers, announces the launch of Luna, an AI Voice Agent uniquely designed to meet the needs of customer service business units. Luna is the […]
Improving Your Knowledge Management Strategy in 5 Steps
In today’s fast-paced and information-driven world, an effective knowledge management (KM) strategy is vital for any organization. It not only streamlines operations but also fosters innovation, enhances customer service, and boosts employee engagement. Here are five key steps to improve your knowledge management strategy and ensure your organization thrives in the competitive landscape. Step 1: […]
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that any knowledge management system enhances customer experience just as effectively, or nearly as effectively, as a customer-centric one. By “generic” knowledge management system, we mean a solution that isn’t specifically focused on customer interactions or experiences. Instead, such a tool typically consists of a knowledge base that […]
Why Your Knowledge Management is Only as Good as Your Governance
You might have the best knowledge management system in the world, but without an effective governance framework no one will use it. This is regardless of technology and features. Why? Knowledge management governance is about the maintenance of the content in your KMS. It’s about keeping content relevant, timely, and compliant. Without the right processes […]
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
