Technical Documentation Best Practices: A Guide for Customer-Facing Teams
Most technical documentation advice is written for developers building API docs and code references. But contact centers run on technical documentation too: process guides, compliance procedures, troubleshooting workflows, escalation paths. The problem is that this documentation is usually written by experts, for experts. Not for the agent who needs an answer in 10 seconds while […]
Bloomfire vs Confluence: Which Software to Choose in 2026?
Confluence organizes information through hierarchical documentation. The platform serves technical teams, product managers, and IT departments who need structured wikis with version control. As part of the Atlassian ecosystem, it integrates deeply with Jira. Bloomfire prioritizes search and discovery over structure. The platform uses AI to index content across 29+ file types, including video and […]
10 Best Guru Alternatives for Knowledge Management in 2026
Guru helps teams launch a knowledge base fast, but it struggles when an organization grows and processes get complex. Here are key areas where Guru falls short: These limitations push companies to explore other options. So we researched and reviewed the top Guru alternatives in 2026 to see which ones actually work for different use […]
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Explore the best knowledge management tools for boosting team efficiency, reducing training time, and delivering accurate answers that keep customers happy.
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
livepro Launches on Genesys AppFoundry
livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys AppFoundry connects businesses to the […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]
Logan City Council Trailblazing with Chatbots
livepro leading the way with Knowledge Solutionsand Integrations for LGA’s around Australia The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. Logan is already […]
Why you need to Speed up your Customer Service!
One of livepro’s mantras has always been, “it’s about the speed to answer.” So we weren’t surprised to hear that a recent report found that speed was the most important factor in having an excellent customer service experience. More than 18,000 respondents across nine countries took part in the survey, conducted in July and August […]