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Arming your CX Staff with a Knowledge Management System

When it comes to managing documents, data, policies and knowledge to support your team, you need to decide between choosing between a file manager (applications like SharePoint or a purpose-built Knowledge Management System for your organisation.

livepro or sharepoint kms
When it comes to file managers, applications like SharePoint are generally free as a part of your Microsoft package. You can use it as a secure place to cloud store, organize, share, and access information from any device. All you need is a web browser. As it is a part of your Microsoft package there is [...]
By now, you may have adjusted to the fact that some of the wide-ranging effects of the COVID-19 pandemic will be with us for good. This means Knowledge Management Systems are now more important than ever. Many organisations have converted to full-time work-from-home arrangements in response to government-imposed closures, and not everyone is keen to [...]