Knowledge Management Solutions - Blog

Empowering Customers Through a Self-Service Strategy

A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.

How Do You Develop a Knowledge Management Strategy

A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.

knowledge management software cost cutting

5 Ways to Cut Contact Center Costs

In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..

How Multichannel Knowledge Management Creates An Adaptable Workplace

In the past few years, workplaces have been continuously evolving by adopting several assistive technologies and tools. IT strategies are constantly transforming the way employees work, giving them lots of flexibility and adaptive methods that lead to more productive and efficient work strategies. Ever since the pandemic pushed us into mandatory remote working environments, the [...]

By Shannon Turner|

June 21, 2021