Top Rated Knowledge Management Software
CX Knowledge Management Software custom built for contact centers to support your organizations customer experience strategy, with the features you need.
Our Best Knowledge Management Features
livepro is packed with features, so we’ve rounded up the top 6 that we think will save the most time and money. We have designed our KMS to arm your workforce with quick access to accurate knowledge, policies and procedures.
Our search is smart. Built to find the perfect answer in no time at all. Search scores help determine result relevance, and summaries help identify knowledge at a glance.
Announcements are quick updates that keep agents in the loop without needing to leave their screen. They’re timed, meaning they are only available while relevant – keeping email inboxes free from clutter.
The Rocket is our intuitive answer-bot. A dynamic decision making tool that turns novices into experts. Simply select your first answer, and a series of new questions will appear based on each new response given. The Rocket cuts through complexity and ensures accuracy every time.
Minimise training with livepro’s Work Instructions tool. It easily walks novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.
Reporting & Analytics
Learn unique customer insights and trending searches with our custom reporting dashboards and analytics. Everything in livepro is fully reportable, from the knowledge itself to the way it is accessed.
Multi Channel Knowledge Management
Chief Customer Officer
livepro is built for your needs. Easy to find answers, process guidance and our one-of-a-kind Rocket (answer-bot).
Advanced Knowledge Management Features
Make life easier for every department
Feedback & Rating
A great avenue for your team to contribute to the continuous improvement of knowledge.
Store your knowledge in categories so that everything is easy to find and update.
Cloud-based application with an API and SSO that slots easily into your existing tech setup.
User Configurable Profiles
Foster community, collaboration and allow for individualised experiences with user configurable profiles.
Prepare and have knowledge approved and ready to publish in advance, at the set time it becomes available to your teams. You can also set it up to expire.
Users can save their favorite knowledge objects to further personalise their livepro experience.
Top Tier Support
Allows for complete control over who has access to what information. Create and manage roles for varied levels of access.
Flag your content for regular periodic review, this makes it easy for you to ensure your content is always up to date.
Author beautiful and functional knowledge in minutes with our pre designed templates.
Learn the ins and outs of livepro with our in-app guided walkthroughs.
A full history of your knowledge. Who, when and what was changed. Reinstate
a previous version in seconds.
Decentralise authoring to capture knowledge from any area of the business. Workflow helps manage the entire authoring, approval and publishing process.
Ensure agent comprehension with Quiz. It’s a fun way to make sure that everybody understands new policy updates or major changes.
The Benefits of a CX Knowledge Management Software
livepro Knowledge Management Software has been primarily built to maximise customer experience and empower your work force to improve customer service satisfaction ratings.
When it comes to implementation and integrations, livepro has it covered with simple API’s that allow a seamless connection to all other customer-facing channels so they can manage all their customer support systems from one portal. This includes integrations with Salesforce, Word Press, Genesys Pure Cloud, Slack, NICE and many more.
These are just some of the reasons livepro delivers fantastic results and is one of best top-rated Knowledge Management Systems in regions including Australia, New Zealand, Asia, United States (USA), Canada, United Kingdom, Asia Pacific and Europe.
What results can you expect?
Don’t just take us at our word...
Read what our customers have to say about the livepro knowledge management system