Web Answers

Customer Self Service Knowledge Base
Software Solutions

Using our CX Knowledge Management System, connect web answers to your website so your customers can find the simple answers they need quickly.

Easy Answers Online – Simple! 

Self Service Knowledge Base Options

livepro have two customer support CX knowledge management self-service solutions that allow your customers to find their own answers on your website with ease, using your verified knowledge base information.

1. Open Access Knowledge Base

Your ready to go, fully hosted and branded knowledge base, accessible from your website.

  • Hosted by livepro, easy to setup and easier to use
  • Custom skins available to resemble your branding
  • Connects to your site in minutes
  • Easily create multiple Open Access pages for different audiences and departments
  • Quick online setup and livepro University allowing you to get started now with minimal training

2. Self-service Web-Answers

Connect livepro Smart Search to your website and deliver answers direct to customers
  • Hosted by your organisation, allowing more control over how information is presented
  • Allows you to build your own integrations
  • Pull information from livepro to anywhere you choose
  • Seamlessly integrates with the look and feel of your existing website and applications
  • Simple API allows for federated search of your website and livepro content
Most customers prefer to find their own answers

livepro’s Smart Search makes it easy and the benefits on the bottom line speak for themselves

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Happier Customers

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Ease Call Volumes

Reduce Costs

Why Implement a Knowledge Base
Self-Service Solution?
  • Serve thousands of answers with unlimited knowledge objects
  • No more static FAQs that force customers to read through lengthy PDFs to find answers or clumsy frustrating searches
  • Report on top accessed articles and searches for a better insight on what information your customers are looking at
  • Allow customers to find their own answers, ease call volumes and significantly reduce costs

Need more information?