Web Answers

Customer Self-Service Solutions

The web answers add-on allows your customers to serve themselves and access knowledge you select directly from your website.

How Does Knowledge Management Self-Service Work?

It’s easy! Just connect livepro Web Answers to your website with a simple API and all of the knowledge that you choose from within your livepro Knowledge Management Software will sync directly to your website. Then your customers, partners, stakeholders and contractors will be able to enjoy quick and easy access to the same accurate answers that your contact center uses anytime, anywhere. 

Features

Most customers prefer to find their own answers

livepro’s Smart Search makes it easy, and the cost saving benefits on the bottom line speak for themselves

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Happier Customers

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Reduce Call Volumes

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Minimise Costs

Why Implement a Customer Self Service Solution?