Customer Self-Service Solutions

The web answers add-on allows your customers to serve themselves and access knowledge you select directly from your website.

How Does Knowledge Management Self-Service Work?

It’s easy! Just connect livepro Web Answers to your website with a simple API and all of the knowledge that you choose from within your livepro Knowledge Management Software will sync directly to your website. Then your customers, partners, stakeholders and contractors will be able to enjoy quick and easy access to the same accurate answers that your contact center uses anytime, anywhere.

Features

Seamlessly integrates with the look and feel of your existing website and applications
Hosted by your organisation, allowing more control over how information is presented
Sync your knowledge & connect it to your site in minutes
Advanced authoring and user options - you choose what the customer sees
Federated search functionality. livepro searches website and knowledge base
Allows you to build your own integrations
Easy to use and online training videos available to get the team started now with minimal training

Most customers prefer to find their own answers

livepro’s Smart Search makes it easy, and the cost saving benefits on the bottom line speak for themselves

Happier Customers

Reduce Call Volumes

Minimise Costs

Why Implement a Customer Self Service Solution?

Serve thousands of consistant and accurate answers to customers, partners, contractors or stakeholders
No more static FAQs that force customers to read through lengthy PDFs to find answers or clumsy frustrating searches
Report on top accessed articles and searches for a better insight on what information your customers are accessing
Ease contact centre volumes and significantly reduce costs as customers self-serve