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Web Answers

Web Answers

Your Customer Self Service Knowledge Management Solution

How Does Web Answers Work?

Connect Web Answers to your website with a simple API, meaning all the knowledge you choose will sync directly to your website, giving your customers, partners, stakeholders or contractors quick access to accurate answers anywhere, at anytime.

CX Self Service Knowledge Management made easy and affordable.

Features

  • Seamlessly integrates with the look and feel of your existing website and applications
  • Hosted by your organisation, allowing more control over how information is presented
  • Sync your knowledge & connect it to your site in minutes
  • Advanced authoring and user options - you choose what the customer sees
  • Federated search functionality. livepro searches website and knowledge base
  • Allows you to build your own integrations
  • Easy to use and online training videos available to get the team started now with minimal training
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Most customers prefer to find their own answers

livepro’s Smart Search makes it easy, and the cost saving benefits on the bottom line speak for themselves

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Happier Customers

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Reduce Call Volumes

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Minimise Costs

Why Implement a Self Service
Knowledge Base Solution?
  • Serve thousands of consistant and accurate answers to customers, partners, contractors or stakeholders
  • No more static FAQs that force customers to read through lengthy PDFs to find answers or clumsy frustrating searches
  • Report on top accessed articles and searches for a better insight on what information your customers are accessing
  • Ease contact centre volumes and significantly reduce costs as customers self-serve
Get Pricing

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Contact Information

  • 1844 20 77 999

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