Gen AI in Customer Support: Tools, Benefits, and Challenges
Explore how gen ai in customer support transforms contact centers with AI-powered knowledge management, voice assistants, and faster resolutions.
AI for Contact Centers: Key Benefits, Use Cases, and Best Tools
Explore how artificial intelligence is transforming contact centers with automation, AI-powered assistance, and smart tools that boost agent productivity and customer satisfaction.
livepro’s Top 10 AI Features & Products for Better Customer Experience
Explore how customer support knowledge management powered by livepro’s AI tools helps teams deliver fast, accurate answers and improve customer satisfaction.
Conversational AI in Healthcare: Use Cases, Benefits & Challenges
Explore how conversational AI in healthcare like Luna AI transforms patient interactions, automates routine tasks, reduces costs, and boosts satisfaction across contact centers.
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Explore the best knowledge management tools for boosting team efficiency, reducing training time, and delivering accurate answers that keep customers happy.
livepro Introduces Luna: A New AI Voice Agent Built for Contact Centers
Luna – Conversational AI Voice Agent Tailored Specifically for Contact Center Applications, Streamlining Customer Service Processes [NEW YORK, 11 December 2024] – livepro, a leader in purpose-built knowledge management for contact centers, announces the launch of Luna, an AI Voice Agent uniquely designed to meet the needs of customer service business units. Luna is the […]
Improving Your Knowledge Management Strategy in 5 Steps
Discover key steps to enhance your knowledge management strategy, including centralizing your knowledge base, improving efficiency, and fostering collaboration across teams.
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
Learn how customer service knowledge management enhances the customer experience by providing direct, consistent answers and streamlining support processes.
Why Your Knowledge Management is Only as Good as Your Governance
Learn how to build a strong knowledge management governance framework to ensure content stays relevant, accurate, and compliant within your organization.
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
