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Arming your CX Staff with a Knowledge Management System

When it comes to managing documents, data, policies and knowledge to support your team, you need to decide between choosing between a file manager (applications like SharePoint or a purpose-built Knowledge Management System for your organisation.

Knowledge Management Feature Must-Haves
A little background on Knowledge Management Software and it’s features… If you’re new to the world of Knowledge Management Software, don’t worry! There’s a lot to learn and I have spent the last 6 months. First of all, learning the ins and outs of what makes a GREAT Knowledge Management platform. livepro is an intuitive [...]