Platform
Designed for Contact Centers by people who understand Contact Centers
Provide your customers with answers – not long documents to read and interpret. livepro delivers answers
Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.
Features that take the guesswork from finding the right answers
Implementation
We have a near perfect success rate because we adjust our Implementation plan to your environment
Deliver answers through nearly any App using livepro simple API
Security
We work hard to keep your system safe. See how.
FEATURED RESOURCES
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
Featured resources
Empowering Customers Through a Self-Service Strategy
A self-service strategy that helps customers help themselves not only benefits your business’ bottom line, but also increases customer satisfaction.
How Do You Develop a Knowledge Management Strategy
A Knowledge Management strategy is an actionable plan to help organizations manage and centralize knowledge to enhance performance, provide a competitive industrial edge, and increase product quality.
5 Ways to Cut Contact Center Costs
In 2021 customer experience is more important than ever. According to a recent report by PWC, 73% of customers are making buying decisions based on Customer Experience while 86% of customers admitted that they don’t mind paying more for a high-quality customer service…..
In knowledge-management speak, “single source of truth” or SSoT refers to a trusted source of information relied upon by everyone. It’s all information, in one location, on one platform, managed by the best authority.
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