7 Best Confluence Alternatives in 2025 (Reviewed, Compared)
Confluence is a useful knowledge management tool. But it falls short in key areas: In this article, we’ll review the 7 best Confluence alternatives in 2025, so you can choose the right one for your business. What is Confluence? Confluence is a knowledge management platform built to help teams create, organize, and share documentation in […]
10 Best Knowledge Management Tools in 2025 (Features, Rating, Pricing)
Explore the best knowledge management tools for boosting team efficiency, reducing training time, and delivering accurate answers that keep customers happy.
Single Source of Truth: The Knowledge Management Technique
A single source of truth is a centralized, trusted knowledge hub that keeps everyone aligned with the latest, most accurate company information.
How a Knowledge Management Tool can Help your Call Centre
Justin Tippett, from CX Central and Brad Shaw, CEO of livepro, discuss how a Knowledge Management Tool can help your call centre. Above all they discuss what you can achieve by implementing a KM tool. The complexity of the calls continuing to increase (thanks to self-service reducing the simple ones). As a result, the call […]
Compliance and Knowledge Management Systems
For many companies, the question is; How is compliance achieved through knowledge management systems? How can we have confidence that our customer service team and customer-facing digital channels are delivering the most up-to-date and ‘approved’ answers to customer questions? This is a challenge facing many organisations, and the answer starts with another question: does your […]
livepro Launches on Genesys AppFoundry
livepro Customer Experience Knowledge Management combines with Genesys Customer Experience Platform to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs livepro are excited to announce that the livepro Customer Experience Knowledge Management solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys AppFoundry connects businesses to the […]
Why Customer Journeys Beat Digital Strategies
HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE As the Director of The Customer Experience Company, I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to […]