livepro gives your contact center agents one central place to find the information they need, right when they need it. Instead of wasting time searching across folders, PDFs, or asking coworkers, they can instantly pull up clear, verified answers to customer questions.

What makes livepro stand out is its natural language AI search. Agents can ask questions the same way a customer would, and the AI instantly delivers the most accurate answer, but only from your organization’s approved knowledge. That means no guessing or random results from the internet, and no “made up” content. Just the right answer, straight from the trusted source.

This AI-powered approach helps agents feel more confident and keeps conversations smooth and efficient. Calls become shorter, mistakes drop, and customers hear the same correct answer no matter who they speak with. Since livepro was built for contact centers, every feature, from the search function to the layout, is designed to help your team respond faster, reduce training time, and deliver a consistent customer experience.

livepro’s KMS doesn’t just store your content, but it also helps you manage, improve, and deliver it smarter. AI tools help surface the most accurate answers when agents search, making it easier for them to respond with confidence. Over time, livepro’s analytics and AI features identify trends in customer inquiries and show you which answers are most used, outdated, or missing.

It also learns how people search and what words they use, so answers become easier to find. And with built-in governance tools, you can make sure only the most current and approved information is available.

It’s dynamic, evolving support that helps agents stay accurate, fast, and compliant.

Yes. When agents can instantly find clear, approved answers, they feel more confident and less stressed. They’re not stuck second-guessing policies, hunting through emails, or flagging down a team lead. That reduces pressure and boosts morale.

At the same time, customers benefit from faster, more consistent help. No more getting passed between departments or hearing different answers from different agents. livepro guarantees that everyone’s working from the same source of truth, so the support experience feels smoother, more accurate, and more trustworthy.

It also helps avoid repeat calls caused by bad or unclear information. The result is happier customers, more empowered employees, and fewer frustrations on both sides… all of which lead to stronger satisfaction scores and better long-term loyalty.

A shared folder stores information. livepro delivers answers. That’s a huge difference.

Instead of scrolling through files or opening the wrong version of a document, agents use livepros’s guided search to get straight to the answer, and not the 20-page policy behind it. It’s designed for real-time use during live conversations, not for quiet reading.

Plus, unlike static documents, it keeps things current through built-in review dates, change history, and approval controls. So you know what’s in there has been checked, not just uploaded and forgotten.

It takes away the “I’m not sure” moments that slow agents down and cause stress. When someone on your team isn’t fully confident in a policy, a process, or a product detail, it creates delays, or worse, leads to mistakes. livepro solves that by giving your customer service team one place to find the right information, fast.

Instead of bouncing between documents, outdated files, or internal chats, agents get clear, step-by-step answers that are written for real conversations, not just copied from manuals. Everything is easy to search, easy to follow, and always up to date.

This doesn’t just help experienced agents work faster. It also makes onboarding smoother for new hires. They don’t need to memorize everything. They just need to know how to search in livepro. That kind of support builds confidence quickly and helps improve customer service at every level, because confident agents give clearer, faster, and more helpful responses.

And for the person on the other end of the line, that confidence shows… in the tone, the pace, and the quality of the help they receive.

livepro is built to handle any question that comes into your contact center. From basic “how-to” steps to complex policy questions. Whether it’s billing, troubleshooting, membership details, travel restrictions, or product rules, livepro lets you deliver consistent answers every time.

You can write answers in simple, step-by-step formats so they’re easy for agents to follow while on a call or chat. There’s no need for agents to guess or scroll through long documents. The system can also be filtered by role or team, so everyone sees what’s relevant to their job.

And because of analytics, track what’s being asked, you’ll know which topics to improve, expand, or simplify.

livepro makes it easy for agents to find clear, approved answers during a call, so they can respond with confidence and without delay. That alone can reduce AHT by up to 40%, and most organizations see at least a 20% drop.

It also reduces handoffs by making sure agents at any level have the same high-quality information as experienced team members. No more needing to pass the call to second-level support just to answer a tricky question.

With fewer handoffs and faster call resolution, customers are happier, and your team is more efficient.

That’s exactly what livepro was built to fix. Instead of having scattered resources across SharePoint, spreadsheets, Word docs, or emails, livepro brings all that content into a single source of truth.

Agents no longer need to remember where to look. They just search and get a clear, approved answer. And because it integrates with other systems, your team doesn’t have to keep switching between platforms. Everything is in one place, accessible through one interface.

This cuts down on confusion, reduces errors, and makes every interaction more efficient, especially in high-volume contact centers.