Knowledge Management ROI Calculator
See what your ROI will be by using livepro Knowledge Management Software to cut contact centre costs.
Increase customer and staff satisfaction ratings, reduce complaints and cut training times in half, saving your department thousands every year.
How does the calculator work?
Typically, this can range from 30 – 90%. In this calculator we use the more conservative 30% to measure the reduction in training costs.
We see a minimum of 12% as reported from our client base. In the calculator, we use 10%.
ME Bank reduced AHT from 10 minutes to just 6 minutes – that’s a 40% reduction!
We use 3% for this calculator.
This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs.