Knowledge Management
Products & Pricing
Find the right solution for your business needs
Knowledge Management Solutions for all Budgets
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Product Options
Knowledge Management Solutions
Premium Knowledge Management
A comprehensive km solution purpose-built for a contact centres with up to 500 agents, mutliple departments & organisations with high traffic customer contact.
Perfect for: Contact centres or customer service departments
Enterprise Knowledge Management
A solution custom-built for large enterprise organisations with multiple contact centres and departments exceeding 500+ agents.
Perfect for: contact centers with multi-channel large scale customer interaction across one region or multiple regions.
Package Add-ons
Web Answers
Connect your knowledge base to your website or chat-bot to reduce call volumes & pass on selected answers to your customers
Perfect for: Customer self-service through your website
Open Access
Hosted by livepro users can access the knowledge base via an external link within your website.
Selected users can then quickly search and access the knowledge you choose on things like product types, services and policies.
Knowledge Management Pricing FAQs
We understand that everyone has different needs to get started, so we have four easy options you can choose from to get you on your way to successful knowledge management!
Our most popular option is the guided implementation pack which covers 2 days upfront training where we set you up, train your team and help structure a roll-out plan. Once you’ve populated your knowledge, we spend more time to help develop your team into super users and make sure your launch is as successful as possible.
Keen to start on your own? No problems! Our self-guided option is perfect for you (and free!).
We’ve had clients roll-out to their teams in days, but we know that every business is different, which is why we work closely with your team to determine your needs and objectives. This helps us ensure we develop an implementation plan that suits your business.
Short on time or resources? livepro has knowledge experts who can provide assistance with knowledge authoring as part of your enablement package.
Of course! livepro allows you to add or remove users at any time. Scalable with you and your business needs.
Nope! livepro can be a standalone knowledge management system stored in the cloud, meaning once you have your URL setup, you’re good to go, nothing to download.
For those tech heads out there, you might want to get your IT gurus to help with SSO and integration to other business systems.
Highly qualified consultants are available to help you every step of the way with phone, email and online support included.
Our cloud solution allows you to scale to any number, and there are no storage limits!
Absolutely. Web-Answers allows you to utilise your web search and expose your livepro knowledge to customers
Yes, our quiz feature is a great way to test your staff and management can report on answer efficiency, compliance and quality
With livepro’s roles and permissions, it’s easy to assign roles and provide permissions so staff can only do what you want them to, and can only view what you want them to
livepro provides some fantastic business insights including what knowledge is being accessed, what’s the top knowledge, what feedback is provided, no search term found and who’s reading important announcements.
If you have questions about products, implementation, integrations, or anything else,
please call us on 1300 548 356.
Integrates seamlessly with the platforms your organisation uses
The easiest Knowledge Base to implement
and with instant results
Read what real customers have to say about using livepro knowledge management solutions……
