Knowledge Management
Products & Pricing
Find the right KMS solution for your business needs
Knowledge Management Product Options
Knowledge Management System Solutions
Open Access - Knowledge Base
A starter option that can service your entire organisation and provide customer self-service web answers.
Perfect for: Organisations wanting to get started immediately with minimal training, setup and cost.
Full Knowledge Management System
A comprehensive kms solution purpose-built for a contact centre and organisations with mutliple departments & customer heavy interaction.
Perfect for: Contact centres & heavy customer interaction users
Available Add-ons
Knowledge Base Web Answers
Connect your knowledge base to your website or chat-bot to reduce call volumes & pass on selected answers to your customers
Perfect for: Customer self-service through your website
livepro Resolve
Resolve offers alternative lines of communication until the question is resolved.
Perfect to: Ensure online enquiries are always answered.
Knowledge Management Solutions for all Budgets
Require a Custom CX Knowledge Management System? – Get in touch for an obligation Free Quote
Product & Pricing Options
Feature
Open Access
Starter Knowledge Base
Full Knowledge Management System
Contact Centre Ready
Enterprise
Knowledge Management
CX Multi-channel System
- Smart Search
- Document Notes
- Process Guidance
- Usage Limits
- Announcements (with Alerts)
- Rocket (answer-bot)
- Personalised Favourites
- Quiz
- Feedback
- Hubs
- People Profiles
- Role-based Permissions
- Category Management
- Version Control
- Workflow
- Review
- Reports
- Multichannel APIs
- Styles/Templates
- Unlimited Storage
- Single Sign On
- Backup Utility
- Hosting
- Phone, Email Support
- Guided Tour
- Guided Set-up
- Unlimited
- Full Package
- Personalised
- Configurable
- Configurable
- Optional
- Full Set
- Selected
- Configurable
- Optional
- Unlimited
- Personalised
- Personalised
- Configurable
- Enterprise Configurable
- Enterprise Analytics
- Full Set
- Configurable
- Included
Knowledge Management FAQs
We understand that everyone has different needs to get started, so we have four easy options you can choose from to get you on your way to successful knowledge management!
Our most popular option is the guided implementation pack which covers 2 days upfront training where we set you up, train your team and help structure a roll-out plan. Once you’ve populated your knowledge, we spend more time to help develop your team into super users and make sure your launch is as successful as possible.
Keen to start on your own? No problems! Our self-guided option is perfect for you (and free!).
We’ve had clients roll-out to their teams in days, but we know that every business is different, which is why we work closely with your team to determine your needs and objectives. This helps us ensure we develop an implementation plan that suits your business.
Short on time or resources? livepro has knowledge experts who can provide assistance with knowledge authoring as part of your enablement package.
Of course! livepro allows you to add or remove users at any time. Scalable with you and your business needs.
Nope! livepro can be a standalone knowledge management system stored in the cloud, meaning once you have your URL setup, you’re good to go, nothing to download.
For those tech heads out there, you might want to get your IT gurus to help with SSO and integration to other business systems.
Highly qualified consultants are available to help you every step of the way with phone, email and online support included.
Our cloud solution allows you to scale to any number, and there are no storage limits!
Absolutely. Web-Answers allows you to utilise your web search and expose your livepro knowledge to customers
Yes, our quiz feature is a great way to test your staff and management can report on answer efficiency, compliance and quality
With livepro’s roles and permissions, it’s easy to assign roles and provide permissions so staff can only do what you want them to, and can only view what you want them to
livepro provides some fantastic business insights including what knowledge is being accessed, what’s the top knowledge, what feedback is provided, no search term found and who’s reading important announcements.
give us a call on 1300 548 356.
Integrates seamlessly with the platforms your organisation uses
The easiest Knowledge Base to implement
and with instant results
Read what real customers have to say about using livepro knowledge management solutions……
