Deliver correct and consistant answers for your staff and customers through any and all channels. Steamline your contact center to find, deliver and update your customer records all within the one screen.
Built to find the perfect answer quickly. Search scores help determine result relevance, and identify knowledge at a glance.
Quick updates that keep agents in the loop without needing to leave their screen – keeping inboxes free from clutter.
Reduce training time with livepro’s Work Instructions tool. Walk novice users through complex processes step-by-step to ensure consistent answers every single time. More advanced users can skip steps using the dropdown menu.
The AI Rocket
A dynamic AI decision making tool that turns new agents into experts. Simply search, select your first answer, followed by a series of questions that will appear based on the responses given. Make complex policies and procedures easy to follow.
Reports & Analytics
Learn unique customer insights and trending searches with our custom reporting dashboards and analytics.
Ensure agent comprehension with the livepro Quiz feature. It’s a fun way to make sure that everybody understands those new policy updates and fix any gaps in knowledge.
Rated 5 Stars Globally for Knowledge Management Solutions
What our customers are saying about us
Health and Aged Care
“Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%.”
“The time to implement was three weeks – from design, through to testing, training and going live.”
Gympie Regional Council
“Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction.”
“During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content.”