Your knowledge, your way with implementation options

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Your knowledge,

Your

 knowledge,

your way with implementation options

Incorporate livepro into your agents’ workflow in the way that best fits your teams.

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3-star

100

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success rate with implementations
success rate with
implementations

Make it your own

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Get the freedom of flexibility with different options for implementation so you can use the livepro Knowledge Management solution to suit your needs, on your schedule.

Guided

Quick-Start

Knowledge as a Service

Choose your Implementation Style

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Three simple options to choose from will have you up and running with the best Knowledge Management solution in no time

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We come to you or interact virtually — your choice. Two blocks of face-to-face training broken down into easy-to-manage sessions. We set you up, train your team and help you structure a roll-out plan. Once you have populated your knowledge into the system (typically 4 to 6 weeks) we come back for a day to help develop your team into super users. Training is tailor-made to suit your organization and knowledge. Within 4 to 6 weeks you should be ready to launch with your own knowledge experts managing the system and delivering the answers to your Customer Service staff.

Perfect for:

Strapped for resources within your team to get up and running as quickly as you want? livepro has CX Knowledge Experts who can provide assistance. Use our Knowledge Experts to supplement your team to work with your Project Manager and Subject Matter Experts so your customer service team has the answers to all customer questions set up in just a couple of weeks.

Perfect for:

Trust our certified partners to handle everything for you, fully trained and accredited by livepro and experts in customer service best practices, our trusted partners can handle everything from simply creating your knowledge for you all the way through to outsourcing the Knowledge Management function, complete with SLA’s and Account Management. Using this method ensures you always have best-in-class CX Knowledge Management without the need to develop and manage these skills within your organization.

Perfect for:

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Our livepro implementation has been the easiest software implementation we have experienced. As soon as the system was launched we had over 85% staff engagement.
General Manager - Large Government Department
Our livepro implementation has been the easiest software implementation we have experienced. As soon as the system was launched we had over 85% staff engagement.
General Manager
Large Government Department
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Get started the way you want

Reach out to us to find out how best to implement livepro for your team.