Not everyone has the same needs for implementation of their Knowledge Management System
livepro has four easy options
If you want to get started straight away with a single source of truth for all departments, Open Access is for you. This knowledge base solution allows you to get started instantly, with online training to guide you step by step so you will be using our best world class, comprehensive off the shelf knowledge solution.
Strapped for resources within your team to get up and running as quickly as you want? livepro has CX Knowledge Experts who can provide assistance. Use our Knowledge Experts to supplement your team to work with your Project Manager and Subject Matter Experts so your customer service team have the answers to all customer questions setup in just a couple of weeks.
We come to you. Two blocks of face-to-face training broken down into easy to manage sessions. We set you up, train your team and help you structure a roll-out plan. Once you have populated your knowledge into the system (typically 4 to 6 weeks) we come back for a day to help develop your team into super users. Training is tailor made to suit your organisation and knowledge. Within 4 to 6 weeks you should be ready to launch with your own knowledge experts managing the system and delivering the answers to your Customer Service staff.
Trust our certified partners to handle everything for you, fully trained and accredited by livepro and experts in customer service best practice, our trusted partners can handle everything from simply creating your knowledge for you all the way through to outsourcing the knowledge management function, complete with SLA’s and Account Management. Using this method ensures you always have best in class CX Knowledge Management without the need to develop and manage these skills within your organisation.