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Designed for Contact Centers by people who understand Contact Centers
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Unleash the potential of your contact center with the market leading AI Knowledge Management solution
Provide your customers with answers – not long documents to read and interpret. livepro delivers answers
Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.
Implementation
We have a near perfect success rate because we adjust our Implementation plan to your environment
Deliver answers through nearly any App using livepro simple API
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Pricing
FEATURED RESOURCES
In today’s competitive contact center landscape, knowledge management for customer service is essential for improving customer satisfaction. This blog explores five key benefits on how livepro’s powerful knowledge management features help agents deliver faster, more accurate answers, reduce frustration, and ensure consistency across all channels.
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Featured resources
In today’s competitive contact center landscape, knowledge management for customer service is essential for improving customer satisfaction. This blog explores five key benefits on how livepro’s powerful knowledge management features help agents deliver faster, more accurate answers, reduce frustration, and ensure consistency across all channels.
Slite vs Confluence: Which to Choose in 2026?
Both Slite and Confluence are leading documentation tools used by
Slite vs Notion 2026: Features & Pricing Compared
We’ve analyzed Slite and Notion, two leading platforms in the
AHT reduction of 17%
AHT reduction of 17%
industry
SPEED TO COMPETENCY
AHT REDUCTION
The Challenge
Datacom is one of Asia-Pacific’s leading IT-based service providers, operating across New Zealand, Australia, Malaysia and the Philippines. They design, build and run IT systems and processes for businesses across key market sectors including healthcare, local government and education.
Datacom manages customer contact for a large Federal Government client, assisting consumers with enquiries through phone, email and webchat channels. With the complex nature of these enquiries and a strong focus on compliance, the Datacom Connect team had to quickly develop an understanding of the products and services in order to accurately articulate relevant knowledge to the consumer.
The Objectives
The Datacom Connect team wanted to increase the level of consistency in the answers being provided to consumers. Any system they selected needed to be adaptable and able to deliver information in a clear, readable format.
Dean Fox, Senior Operations Manager, said the team had tried various internal solutions that didn’t seem to have an impact. “We were very open to bringing in a tool that was going to continue to develop and mature with us. For us, that was livepro. It was encouraging that we could go on a journey with livepro to improve our knowledge management.”
“We had tried things like SharePoint and just using Word documents, but they weren’t adaptable and didn’t give us the control we needed to get information out to our team.”
The Outcome
Bringing in livepro, coupled with a combination of other measures including governance and operations frameworks, made a significant impact. Datacom used the implementation of livepro as an opportunity to enhance action planning, soft skills and standard contact centre skill building.
“These other measures were great, but livepro helped us to get there faster. We were also surprised by all of the other outcomes livepro was able to help us achieve.” – Dean, Senior Operations Manager.
Datacom continues to work with the livepro team and are developing a Best Practice Knowledge Management Team to further enhance the level of service they provide to their clients.
We are so pleased we chose livepro for our knowledge management. livepro delivered great results and have turned out to be great partners.
Libby Ewing-Jarvie
, General Manager, Datacom Connect
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
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