If you’re comparing Bloomfire vs Document360, your current knowledge base likely isn’t keeping up. Search might be too slow. Content may be outdated or inconsistent. Your team might be wasting time answering repeated questions or struggling to find the right information.
Most companies look for a new platform when knowledge becomes scattered, compliance is hard to track, or adoption drops across departments.
This article breaks down how Bloomfire and Document360 compare across key features like editing, search, organization, collaboration, and analytics.
We’ll also introduce a third option, livepro, a better alternative to Bloomfire vs Document360 for organizations that need compliant and omnichannel knowledge management.
What Is Bloomfire?
Bloomfire is a knowledge management and collaboration platform. It centralizes content and makes it searchable across documents, videos, and Q&A.
It’s used by teams in sales, marketing, support, HR, and other business functions who need a unified space for finding and sharing knowledge.
Learn more: Bloomfire Alternatives
Bloomfire Key Features
- AI-powered enterprise search (indexes content, docs, video transcripts)
- Generative authoring tools to help write, edit, and optimize content
- Communities, groups, and boards to organize knowledge by team or topic
- Content moderation and audit trails for accuracy and compliance
- Automatic tagging and recommendation engines to boost discoverability
- Analytics dashboard showing engagement, search terms, and content gaps
- API access for custom workflows and embedding knowledge
- Content lifecycle management (review scheduling, retiring obsolete posts)
Bloomfire Pricing
Bloomfire has three pricing tiers with custom quotes: Single Team Access, Department-wide Access, and Company-wide Access. You can contact their team for a quote.
Bloomfire Pros and Cons
Pros
- Easy content sharing and centralization
- Intuitive, user-friendly interface
- Fast and effective AI-powered search
- Strong collaboration features (Q&A, communities)
- Good support and rollout experience
Cons
- Limited customization for reporting/analytics
- Formatting issues, especially with complex media
- Sometimes search or tagging feels inconsistent
- Onboarding or structuring large content libraries can be challenging
Bloomfire Reviews
Review #1: “Bloomfire’s AI-powered search is a game-changer. It helps us find relevant content instantly, even across large volumes of posts and documents. The platform is extremely intuitive and has significantly improved our team’s productivity.” – Jasmine J.
Review #2: “Advanced analytics or reporting could be more customizable for deeper insights. Integrations with additional productivity tools would make the platform even more seamless.” – Satywan B.
Bloomfire Ratings
What Is Document360?
Document360 is a knowledge base platform designed for technical teams and larger organizations. It’s used to build public and private knowledge bases, standard operating procedures (SOPs), user manuals, internal documentation, and help centers.
Teams in IT, product, support, quality, and operations use Document360 to centralize documentation, reduce support churn, and maintain structured and searchable content.
Learn more: Helpjuice vs Document360
Document360 Key Features
- Markdown editor, WYSIWYG editor, and Advanced WYSIWYG support
- Versioning and revision history with rollback and diff viewer
- Category Manager with nested folders and tag management
- Approval & publishing workflows (draft, review, schedule)
- Advanced search, including AI-powered “Ask Eddy”, predictive filtering, and search within attachments
- Analytics: articles performance, search analytics, user engagement, feedback metrics
- API access (public API) for integrations and embedding
- Multi-language support, localization, translation credits
- Import/export: Word imports, PDF exports, bulk upload of content
Document360 Pricing
Document360 offers three plans: Startup, Business, and Enterprise. You can contact their team for a custom quote.
Document360 Pros and Cons
Pros
- Intuitive and clean interface
- Strong search and AI assistance (Ask Eddy) to surface answers quickly
- Good customer support with quick responses
- Flexible content organization (nested categories, tagging)
- Reporting and feedback features that help gauge content performance
Cons
- Some users find formatting or editing in tables/images awkward
- Advanced features (API, workflows) are often locked behind expensive tiers
- Pricing can feel high, especially for smaller teams
- Occasional glitches, slow loading, or difficulty scaling for very large content sets
Document360 Reviews
Review #1: “I have a positive experience with Document360. There are some minor accessibility issues I found in the templates, etc. But overall, Document360 is very instrumental in setting up a documentation site for our purpose.”- Jordan W.
Review #2: “Customer services and support are very good, page creation and formatting can be difficult, but overall I would recommend the product as a potential platform to use for FAQ sections and support pages.” – Sam H.
Document360 Ratings
Bloomfire vs Document360: Feature-by-Feature Comparison
Here’s a feature-by-feature comparison between Bloomfire and Document360:
Editor Experience
Bloomfire gives teams a WYSIWYG editor for writing rich-media posts, with AI Authoring Tools that generate summaries, key points, and suggested edits automatically.
Document360 supports Markdown, WYSIWYG, and an Advanced WYSIWYG editor, combining visual editing with inline Markdown syntax and slash commands for fast formatting.
Content Organization
Bloomfire groups articles, videos, and Q&As into Collections with tags and filters to simplify navigation and link related topics. Document360 offers a Category Manager with up to six levels of nested folders, drag-and-drop ordering, and bulk tagging for complex documentation.
Search Capabilities
Bloomfire provides an AI-powered search that scans full text, metadata, and video transcriptions to deliver relevant results. Document360 delivers predictive search with filters, search term suggestions, and Eddy AI analytics that identify gaps in content coverage.
Collaboration
Bloomfire includes a Q&A engine where users can ask questions, tag subject matter experts, and comment on posts to capture tribal knowledge. Document360 allows reviewers to leave inline comments directly in drafts and manage updates through review and approval workflows.
Version Control
Bloomfire includes basic version history so editors can restore earlier drafts when needed. Document360 supports full version control with side-by-side comparisons and rollback options for detailed revision tracking.
Branding and Customization
Bloomfire lets admins apply company branding, themes, and layout tweaks through a simple editor. Document360 provides advanced customization with CSS and JavaScript for complete design and layout control.
Permissions and Security
Bloomfire provides role-based permissions to manage who can view, contribute, or edit content. Document360 goes further with category-level permissions and reusable security groups for enterprise-scale governance.
Integrations
Bloomfire connects with Slack, Microsoft Teams, Salesforce, and Zapier to share knowledge in daily workflows. Document360 offers deeper native integrations with Slack, Teams, Zendesk, Intercom, CRMs, and OpenAPI access for custom workflows.
Analytics
Bloomfire tracks views, engagement trends, and contributor activity to show what content resonates with teams. Document360 provides article, search, and reader analytics, with Eddy AI highlighting search gaps and performance issues.
Publishing Workflows
Bloomfire includes moderation tools to approve, archive, or flag outdated articles. Document360 supports structured workflows for drafting, reviewing, approving, and scheduling content.
Comparison Table: Bloomfire vs Document360
| Feature | Bloomfire | Document360 |
| Editor | Clean WYSIWYG editor with AI authoring tools for drafting and media posts | Markdown, WYSIWYG, and advanced editor, but with a steeper learning curve |
| Content Structure | Collections and tags for organizing knowledge | Category manager with up to 6-level nested folders and bulk tagging |
| Search | AI-powered search with indexing of text, metadata, and video transcripts | Predictive search with filters and Eddy AI insights, but setup-dependent |
| Collaboration | Q&A engine and engagement tools for capturing team knowledge | Inline comments and structured review workflows, less interactive |
| Version Control | Basic version history with restore options | Full version control with side-by-side revision comparison |
| Branding | Visual branding with themes and layout tweaks | Deep customization with CSS and JavaScript |
| Permissions | Role-based permissions for viewing and editing | Category-level permissions and reusable security groups |
| Integrations | Slack, Microsoft Teams, Salesforce, and Zapier | More native integrations with Slack, Teams, Zendesk, Intercom, CRMs, plus API |
| Analytics | Engagement analytics for views, shares, and activity | Detailed analytics for articles, search gaps, and reader behavior |
| Publishing | Content approvals and archiving tools | Full publishing workflows with draft, review, approve, and schedule stages |
livepro: A Better Alternative to Bloomfire vs Document360 for Knowledge Management
livepro is a knowledge management software designed for organizations that need instant answers, strong governance, and omnichannel knowledge delivery. Built as an AI-first platform, livepro delivers real-time responses through search, voice, chat, and guided workflows.
It provides teams across HR, IT, Legal, Finance, and Customer Service with a single source of truth, eliminating the challenges of slow search, weak compliance, and limited publishing options.
Let’s explore livepro’s key features to see why more teams choose it over Bloomfire and Document360.
Lightspeed Search Delivers Instant and Accurate Answers
Users report that Bloomfire’s search struggles with misspellings or vague queries, often forcing them to scan long articles or ask teammates for help. Document360 narrows results with filters, but users may still need to browse multiple documents.
Lightspeed Search solves this by using NLP and vector search to understand intent, even when the wording isn’t exact. NLP captures the nuances of human language, while vector search maps those meanings into embeddings that retrieve semantically relevant information.
This approach leads to:
- Accurate retrieval of the exact sentence or paragraph that resolves a query
- Natural language interaction instead of keyword matching
- Automated enrichment of knowledge assets with better categorization and context
For example, a healthcare worker searching for “insulin dose rules” immediately finds the approved section under “insulin administration guidelines.”
AI Overview Summarizes Knowledge with Feedback Loop
livepro’s AI overviews feature generates concise and approved summaries directly within the search results.
When a customer service agent types “refund eligibility,” the system instantly surfaces a plain-language summary of the policy, along with a link to the full document.
It also has a built-in feedback loop. Users can rate summaries with a simple thumbs up or down, and the AI adapts in real time.
For example, if someone searches for “Quality Testing policy” and receives an off-target summary, they can flag it with a thumbs down. The system learns from that interaction and avoids returning the same result in the future. This refines accuracy with every search.
Governance Hub Maintains Compliance and Knowledge Integrity
A consistent challenge with Bloomfire and Document360 is maintaining accuracy and compliance as knowledge evolves over time.
- In Bloomfire, versioning depends on manual steps, and if articles aren’t saved as new versions correctly, tracking changes becomes difficult.
- In Document360, when content isn’t updated regularly, it’s hard to know which article is the most accurate or up to date.
This creates risk for regulated industries where accuracy and audit trails are essential. It also affects any organization that depends on reliable, up-to-date information.
Governance Hub in livepro replaces manual oversight with proactive governance by combining role assignments, automated review cycles, and a complete audit history in a single system.
For example, if a legal team updates a contract clause, Governance Hub records the change, assigns a reviewer, and automatically sets the next review date. If auditors need proof, managers can pull the complete history of who edited what and when.
Source Documents Imports and Cleans Content at Scale
Migrating existing knowledge into a new platform is a barrier to adoption. Teams bring years of content stored in Word files, PDFs, PowerPoint decks, or Excel sheets, and reformatting this content manually can take weeks. It’s common to see issues like:
- Formatting inconsistencies
- Broken bullet points
- Misaligned tables
- Spacing issues
livepro offers a Source Documents feature which allows you to upload files in bulk. The system automatically converts files into structured, fully searchable articles. Formatting errors are corrected instantly, and templates are applied so every article looks consistent and professional.
WebAnswers and OpenAccess Publish Knowledge to Any Channel
Without multi-channel publishing, companies duplicate content on websites, customer portals, and internal systems. WebAnswers and OpenAccess in livepro solve this problem by making knowledge universal.
WebAnswers connects the internal knowledge base to public websites through API delivery, while OpenAccess provides a fully hosted help center that stays automatically synced with internal content.
Here’s how they make a difference:
- Fewer duplicate systems to manage
- Customers resolve issues without opening tickets
- Employees and customers see the same guidance
- Faster rollout of updates across every channel
These features give organizations one central source of truth while sharing the same knowledge across teams, self-service solutions, and customer websites.
Luna Voice Agent Delivers 24/7 AI-Powered Phone Support
Most knowledge tools do not extend knowledge to the phone channel, which leaves customers stuck with long automated menu systems or waiting for agents to be available.
Luna is an AI voice agent that connects knowledge base directly to phone support. Customers can ask questions in natural language, and Luna instantly delivers the right answer from approved content. Because it uses the same single source of truth as agents and websites, answers stay consistent across every channel.
For example, when a customer calls late at night and asks, “How do I reset my password?” Luna provides the exact steps right away. This reduces queues, cuts down on repeat calls, and ensures reliable support 24/7 without adding staff.
Engagement Analytics Tracks Usage Gaps and Performance Trends
Some Bloomfire users complain about the analytics being limited and not customizable enough. Without strong analytics, outdated articles stay live, searches return no results, and teams miss opportunities to improve accuracy.
Engagement Analytics in livepro solves this by giving managers a clear, real-time view of activity and adoption.
Examples of what engagement analytics shows and solves:
- Most viewed articles: Keep high-value content updated.
- Searches with no results: Identify missing topics or knowledge gaps.
- User drop-offs: Reveal where readers abandon articles.
- Adoption by team or department: Measure engagement across the organization.
- Trends: Spot spikes in usage after policy or product changes.
With these insights, teams can address content gaps before they become problems, reduce repeated questions, and keep the knowledge base aligned with business needs.
Integrations
livepro integrates with the tools teams already rely on, including:
- Salesforce
- Zendesk
- Microsoft Teams
- Slack
- Genesys Cloud
- NICE CXone
For custom workflows, livepro also provides open API access to automate processes and embed knowledge into proprietary systems.
livepro Pros and Cons
Pros
- Responsive support team with fast resolutions
- Strong governance tools for compliance and version control
- Reliable search that delivers accurate results quickly
- Frequent updates and improvements based on feedback
- Integration with CRMs, chat tools, and call center platforms
- Works across web, mobile, and voice channels
- Scales well for both small teams and large enterprises
Cons
- Initial setup can feel complex for new users, but customer support is there to help
livepro Pricing
livepro offers three plans: Flex, Premium, and Enterprise. You can contact us for a custom quote.
livepro Reviews
Review #1: “livepro is simple, it is easy to create and store knowledge in multiple ways to suit any user. We used the Lightspeed upload option, which saved so much time on our integration. Brooke, Ollie, and the support team are an absolute asset to livepro.”
Review #2: “livepro has made such a difference in the day-to-day life of our Contact Centre agents, quick answers at their fingertips to help our clients.”
livepro Ratings
Quick Comparison: livepro vs Bloomfire vs Document360
| Software | Key Features | Best For | Overall Rating |
| livepro | AI-powered search, Governance Hub, Source Documents, AI Authoring Studio, WebAnswers & OpenAccess, Luna Voice Agent, advanced integrations | Enterprises and customer service teams that need fast, accurate, compliant, and omnichannel knowledge delivery | ⭐ 4.9 |
| Bloomfire | WYSIWYG editor, AI authoring tools, collections, role-based permissions, engagement analytics | Teams that prioritize knowledge sharing, collaboration, and engagement | ⭐ 4.5 |
| Document360 | Markdown + WYSIWYG editors, nested folders, version control, publishing workflows, granular permissions | Technical teams managing structured documentation and SOPs | ⭐ 4.6 |
Bloomfire vs Document360: Which Is Better for Knowledge Management?
Choosing between Bloomfire and Document360 depends on your team’s priorities.
Bloomfire is great for organizations that want to encourage knowledge sharing, engagement, and collaboration in a media-friendly interface. Document360 is better suited for technical teams that need structured documentation, version control, and advanced access permissions.
But if your goal is fast, accurate answers delivered across web, chat, voice, and internal systems, livepro is the right solution. Built for enterprise and customer service teams, it combines AI-powered search, governance, and integrations so knowledge stays accurate, compliant, and accessible everywhere.
Need instant answers, compliance control, and support-ready workflows? Book a demo with livepro and see how it improves knowledge sharing and customer support.
